APA (7th ed.) Citation

Cook, S. (2017). Measuring customer service effectiveness (First issued in paperback.). Routledge, Taylor & Francis Group.

Chicago Style (17th ed.) Citation

Cook, Sarah. Measuring Customer Service Effectiveness. First issued in paperback. London: Routledge, Taylor & Francis Group, 2017.

MLA (9th ed.) Citation

Cook, Sarah. Measuring Customer Service Effectiveness. First issued in paperback. Routledge, Taylor & Francis Group, 2017.