Cook, S. (2017). Measuring customer service effectiveness (First issued in paperback.). Routledge, Taylor & Francis Group.
Chicago-Zitierstil (17. Ausg.)Cook, Sarah. Measuring Customer Service Effectiveness. First issued in paperback. London: Routledge, Taylor & Francis Group, 2017.
MLA-Zitierstil (9. Ausg.)Cook, Sarah. Measuring Customer Service Effectiveness. First issued in paperback. Routledge, Taylor & Francis Group, 2017.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.