Mather, H. (1999). How to profitably delight your customers. Woodhead Pub. in association with the Institute of Operations Management.
Chicago-Zitierstil (17. Ausg.)Mather, Hal. How to Profitably Delight Your Customers. Cambridge [England]: Woodhead Pub. in association with the Institute of Operations Management, 1999.
MLA-Zitierstil (9. Ausg.)Mather, Hal. How to Profitably Delight Your Customers. Woodhead Pub. in association with the Institute of Operations Management, 1999.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.