APA (7th ed.) Citation

Jeston, J. (2008). Management by process: A roadmap to sustainable business process management. Elsevier/Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Jeston, John. Management by Process: A Roadmap to Sustainable Business Process Management. Amsterdam: Elsevier/Butterworth-Heinemann, 2008.

MLA (9th ed.) Citation

Jeston, John. Management by Process: A Roadmap to Sustainable Business Process Management. Elsevier/Butterworth-Heinemann, 2008.