Lientz, B. P. (2002). Achieve lasting process improvement: Reach Six Sigma goals without the pain. Academic Press.
Chicago-Zitierstil (17. Ausg.)Lientz, Bennet P. Achieve Lasting Process Improvement: Reach Six Sigma Goals Without the Pain. San Diego, Calif: Academic Press, 2002.
MLA-Zitierstil (9. Ausg.)Lientz, Bennet P. Achieve Lasting Process Improvement: Reach Six Sigma Goals Without the Pain. Academic Press, 2002.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.