Operations management policy, practice and performance improvement (Butterworth-Heinemann, 2001)
Includes bibliographical references and index
'Operations Management: policy, practices, performance improvement' is the latest state-of-the-art approach to operations management. It provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations.* Cutting edge techniques accompanied by brand new case studies* Challenges standard approaches* Comprehensive coverage of strategic supply management* Critical sample questions to aid discussion* Reading lists and articles to support le