Hoyle, D. (2009). ISO 9000 quality systems handbook: Using the standards as a framework for business improvement (6th ed.). Butterworth-Heinemann.
Chicago-Zitierstil (17. Ausg.)Hoyle, David. ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Amsterdam: Butterworth-Heinemann, 2009.
MLA-Zitierstil (9. Ausg.)Hoyle, David. ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Butterworth-Heinemann, 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.