Oakland on quality management - Oakland, John S. (Elsevier/Butterworth-Heinemann, 2004)
Revised edition of: Total quality management. 3rd ed. 2003
'Oakland on the New Quality Management' shows managers how to implement a Total Quality Management strategy throughout all activities and thereby achieve top quality performance overall, not just focusing on product or service quality. The text addresses the issues of implementing TQM, teamwork, and changes in culture, and emphasizes the integration of TQM into the strategy of the organization with specific advice on how to implement TQM. Topics covered include quality function deployment (QFD), communications and quality strategy, measurement and benchmarking, and teamwork for culture change, including the 'Drive' model. Ten points are presented to aid senior management in their thinking on commitment, culture and communication issues. * Tested amongst practitioners at a series of conferences * Written by John Oakland, the best-selling author of 'Total Quality Management', in his usual down-to-earth practical style * Suitable for MBA students as well as practising managers
Includes bibliographical references (pages 456-465) and index