The customer experience book: how to design, measure and improve customer experience in your business
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Harlow, England ; New York
Pearson Education
2016
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| Subjects: | |
| Item Description: | Includes index Print version record |
| Physical Description: | 1 online resource (xv, 211 pages) illustrations |
| ISBN: | 1292148470 9781292148472 |
Staff View
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Record in the Search Index
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| any_adam_object | |
| author | Pennington, Alan |
| author_facet | Pennington, Alan |
| author_role | aut |
| author_sort | Pennington, Alan |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV044361510 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:50:48Z |
| institution | BVB |
| isbn | 1292148470 9781292148472 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029764141 |
| oclc_num | 959608874 |
| open_access_boolean | |
| physical | 1 online resource (xv, 211 pages) illustrations |
| psigel | ZDB-4-NLEBK |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Pearson Education |
| record_format | marc |
| spelling | Pennington, Alan Verfasser aut The customer experience book how to design, measure and improve customer experience in your business Alan Pennington Harlow, England ; New York Pearson Education 2016 1 online resource (xv, 211 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Includes index Print version record Customer relations fast Customer services fast BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Wirtschaft Customer relations Customer services Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 s Kundendienst (DE-588)4135134-4 s 1\p DE-604 Erscheint auch als Druck-Ausgabe 9781292148472 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Pennington, Alan The customer experience book how to design, measure and improve customer experience in your business Customer relations fast Customer services fast BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Wirtschaft Customer relations Customer services Beziehungsmanagement (DE-588)4326109-7 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4135134-4 |
| title | The customer experience book how to design, measure and improve customer experience in your business |
| title_auth | The customer experience book how to design, measure and improve customer experience in your business |
| title_exact_search | The customer experience book how to design, measure and improve customer experience in your business |
| title_full | The customer experience book how to design, measure and improve customer experience in your business Alan Pennington |
| title_fullStr | The customer experience book how to design, measure and improve customer experience in your business Alan Pennington |
| title_full_unstemmed | The customer experience book how to design, measure and improve customer experience in your business Alan Pennington |
| title_short | The customer experience book |
| title_sort | the customer experience book how to design measure and improve customer experience in your business |
| title_sub | how to design, measure and improve customer experience in your business |
| topic | Customer relations fast Customer services fast BUSINESS & ECONOMICS / Industrial Management bisacsh BUSINESS & ECONOMICS / Management bisacsh BUSINESS & ECONOMICS / Management Science bisacsh BUSINESS & ECONOMICS / Organizational Behavior bisacsh Wirtschaft Customer relations Customer services Beziehungsmanagement (DE-588)4326109-7 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Customer relations Customer services BUSINESS & ECONOMICS / Industrial Management BUSINESS & ECONOMICS / Management BUSINESS & ECONOMICS / Management Science BUSINESS & ECONOMICS / Organizational Behavior Wirtschaft Customer relations Customer services Beziehungsmanagement Kundendienst |
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