Citizen, customer, partner: engaging the public in public management
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Abingdon, Oxon ; New York
Routledge
2015
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| Subjects: | |
| Item Description: | Description based on online resource; title from PDF title page (EBSCO, viewed January 16, 2015) |
| Physical Description: | 1 online resource |
| ISBN: | 9781317478584 1317478584 |
Staff View
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| 505 | 8 | |a Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public | |
| 505 | 8 | |a For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services?This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens | |
| 650 | 7 | |a POLITICAL SCIENCE / Government / Executive Branch |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE / Public Affairs & Administration |2 bisacsh | |
| 650 | 7 | |a Political planning / Citizen participation |2 fast | |
| 650 | 7 | |a Public administration / Citizen participation |2 fast | |
| 650 | 7 | |a Public relations and politics |2 fast | |
| 650 | 4 | |a Political planning / Citizen participation | |
| 650 | 4 | |a Public administration / Citizen participation | |
| 650 | 4 | |a Public relations and politics | |
| 650 | 4 | |a Public administration |x Citizen participation |a Political planning |x Citizen participation |a Public relations and politics | |
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Record in the Search Index
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| any_adam_object | |
| author | Thomas, John Clayton |
| author_facet | Thomas, John Clayton |
| author_role | aut |
| author_sort | Thomas, John Clayton |
| author_variant | j c t jc jct |
| building | Verbundindex |
| bvnumber | BV044358930 |
| collection | ZDB-4-NLEBK |
| contents | Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services?This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens |
| ctrlnum | (ZDB-4-NLEBK)ocn898475174 (OCoLC)898475174 (DE-599)BVBBV044358930 |
| dewey-full | 351 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 351 - Public administration |
| dewey-raw | 351 |
| dewey-search | 351 |
| dewey-sort | 3351 |
| dewey-tens | 350 - Public administration and military science |
| format | Electronic eBook |
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| id | DE-604.BV044358930 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:50:44Z |
| institution | BVB |
| isbn | 9781317478584 1317478584 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029761561 |
| oclc_num | 898475174 |
| open_access_boolean | |
| physical | 1 online resource |
| psigel | ZDB-4-NLEBK |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | Routledge |
| record_format | marc |
| spelling | Thomas, John Clayton Verfasser aut Citizen, customer, partner engaging the public in public management John Clayton Thomas Abingdon, Oxon ; New York Routledge 2015 © 2012 1 online resource txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (EBSCO, viewed January 16, 2015) Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services?This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens POLITICAL SCIENCE / Government / Executive Branch bisacsh POLITICAL SCIENCE / Public Affairs & Administration bisacsh Political planning / Citizen participation fast Public administration / Citizen participation fast Public relations and politics fast Political planning / Citizen participation Public administration / Citizen participation Public relations and politics Public administration Citizen participation Political planning Citizen participation Public relations and politics Erscheint auch als Druck-Ausgabe Thomas, John Clayton Citizen, Customer, Partner: Engaging the Public in Public Management Hoboken : Taylor and Francis, ©2014 9780765627216 |
| spellingShingle | Thomas, John Clayton Citizen, customer, partner engaging the public in public management Citizen, customer, partner, and public management -- The changing place of the public in public management -- Providing customer service in public service -- Learning about the public's needs -- Coproducing public services and public value -- Managing for coproduction -- When is public involvement desirable? -- Engaging representative participation and reaching effective decisions -- Techniques for involving the public in decision making -- Implications for public managers, the public, and democracy -- Appendix. The design principles: guidelines for working with the public For almost a half a century, scholars and practitioners have debated what the connections should be between public administration and the public. Does the public serve principally as citizen-owners, those to whom administrators are responsible? Are members of the public more appropriately viewed as the customers of government? Or, in an increasingly networked world, do they serve more as the partners of public administrators in the production of public services?This book starts from the premise that the public comes to government not principally in one role but in all three roles, as citizens POLITICAL SCIENCE / Government / Executive Branch bisacsh POLITICAL SCIENCE / Public Affairs & Administration bisacsh Political planning / Citizen participation fast Public administration / Citizen participation fast Public relations and politics fast Political planning / Citizen participation Public administration / Citizen participation Public relations and politics Public administration Citizen participation Political planning Citizen participation Public relations and politics |
| title | Citizen, customer, partner engaging the public in public management |
| title_auth | Citizen, customer, partner engaging the public in public management |
| title_exact_search | Citizen, customer, partner engaging the public in public management |
| title_full | Citizen, customer, partner engaging the public in public management John Clayton Thomas |
| title_fullStr | Citizen, customer, partner engaging the public in public management John Clayton Thomas |
| title_full_unstemmed | Citizen, customer, partner engaging the public in public management John Clayton Thomas |
| title_short | Citizen, customer, partner |
| title_sort | citizen customer partner engaging the public in public management |
| title_sub | engaging the public in public management |
| topic | POLITICAL SCIENCE / Government / Executive Branch bisacsh POLITICAL SCIENCE / Public Affairs & Administration bisacsh Political planning / Citizen participation fast Public administration / Citizen participation fast Public relations and politics fast Political planning / Citizen participation Public administration / Citizen participation Public relations and politics Public administration Citizen participation Political planning Citizen participation Public relations and politics |
| topic_facet | POLITICAL SCIENCE / Government / Executive Branch POLITICAL SCIENCE / Public Affairs & Administration Political planning / Citizen participation Public administration / Citizen participation Public relations and politics Public administration Citizen participation Political planning Citizen participation Public relations and politics |
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