Appraisal Improving Performance and Developing the Individual - Fletcher, Clive (Taylor and Francis, 2016)
Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of boxes; Preface; 1. Appraisal and its place in performance management; From performance appraisal to performance management; Appraisal in context; Is performance management working?; In summary; 2. The aims of appraisal: organisational and individual perspectives; The organisational perspective; Performers' perspectives; Line managers' perspectives; Setting realistic aims for appraisal; In summary; 3. Performance; Process performance; What are the 'causes' of process performance?; Outcome (output/results) performance
In summary4. Assessing performance, the person and the situation; Assessing performance; Assessing the person; Assessing the situation; In summary; 5. Designing appraisal systems; An involving and consultative approach to design; Design and trial; Using information technology in appraisal; In summary; 6. Appraising, identifying and developing potential; The conventional appraisal process as a means of assessing short- and long-term potential; Career review panels; The interview in assessing short- and long-term potential; Using psychometric tests in assessing potential; Assessment centres
In summary7. Multi-level, multi-source feedback for appraisal and development; The typical 360° feedback system; The burning issue -- appraisal or development?; The quality of 360° feedback; Effectiveness: what the research says; Best practice in developing and implementing 360° feedback; Some trends and issues in multi-source feedback use; In summary; 8. Appraisal with professionals, and across different sectors; Appraisal within and across public and private sectors; Appraisal issues with professional and scientific staff; Designing and implementing appraisal for professional staff
Appraising promotion potential among professional staffIn summary; 9. Cultural challenges in applying performance appraisal; Cultural differences in the context of multi-source feedback; The interplay of organisational and national cultures; What should we conclude?; In summary; 10 Training, and the implementation and maintenance of appraisal; Different approaches to training raters; Beyond rating scales: training in handling appraisal; Training in coaching; Training appraisees; Other issues in appraisal training; Monitoring and maintenance: keeping appraisal on the right lines
Methods and sources of evaluationIn summary; 11. Performance appraisal: best practice, best results; Best practice in designing and implementing PA; Structuring PA: re-learning old lessons; Beyond PA: a broader perspective; Appendix A: Job and work analysis and competency modelling; Appendix B: Measures for evaluating the effects and impact of performance appraisal; Experience of the appraisal process; Attitude measures; Index