Exploring services science: 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings
Gespeichert in:
| Körperschaft: | |
|---|---|
| Weitere Verfasser: | |
| Format: | Tagungsbericht Buch |
| Sprache: | English |
| Veröffentlicht: |
Cham, Switzerland
Springer
[2017]
|
| Schriftenreihe: | Lecture notes in business information processing
279 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Aus dem Vorwort: "Papers presented at the 8th International Conference on Exploring Service Science, IESS 1.7" |
| Beschreibung: | XVII, 432 Seiten Diagramme |
| ISBN: | 9783319569246 |
Internformat
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Datensatz im Suchindex
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| adam_text | Contents
Theoretical Contributions: Literature Analysis and Conceptual Models
Tracing the Roots of the Organizational Benefits of IT Services........... 3
Stefano Za and Alessio Maria Braccini
Blockchain Technology as an Enabler of Service Systems:
A Structured Literature Review............................................ 12
Stefan Seebacher and Ronny Schmitz
FabLabs as Platforms for Digital Fabrication Services:
A Literature Analysis.................................................. 24
Marco Savastano, Francesco Bellini Fabrizio D’Ascenzo,
and Eusebio Scomavacca
IT-Support in Workplace Health Promotion: Mobile Apps on the Rise......... 38
Fujan Nuryan Dehkordi Rüdiger Breitschwerdt, and Michael Fellmann
New Ways to Deal with Omni-Channel Services: Opening the Door
to Synergies, or Problems in the Horizon?................................. 51
Joäo Reis, Marlene Amorim, and Nuno Meläo
Organizational Impact on Software Development of eServices Techniques ... 64
Maurizio Cavallari, Francesco Tomieri, and Marco De Marco
Healthcare and the Co-creation of Value: Qualifying the Service Roles
of Informal Caregivers.................................................... 76
Maddalena Sorrentino, Nabil Georges Badr, and Marco De Marco
Exploring the Relationship Between Corruption and Health Care Services,
Education Services and Standard of Living................................. 87
Paulo Morais, V.L. Miguéis, and Ana Camanho
Examining the Impact of Social Networking Sites on Performance
of Service Firms: Evidence from Romania................................... 101
Gheorghe Militāru, Dana-Corina Deselnicu, and Alexandra loanid
Service Systems Analysis and Design
A Conceptual Modelling of the Key Components and Relations
of Service Systems........................................................ 115
Bertrand Verlaine
Social Media Marketing and Value Co-creation: A Dynamic Performance
Management Perspective..................................................... 131
Francesca Costanza
Creative Industries and Big Data: A Business Model for Service Innovation . . . 144
Giovanna Morelli and Francesca Spagnoli
More Observations, More Variables or More Quality? - Data
Acquisition Strategies to Enhance Uncertainty Analytics
for Industrial Service Contracting......................................... 159
Björn Schmitz Gerhard Satzger, and Rolf Gitzel
From Data Science to Value Creation........... ....................... 173
Jiirg Meierhofer and Kevin Meier
Towards a Unified Approach to Identify Business Model Patterns:
A Case of E-Mobility Services.............................................. 182
Fabian Hunke, Ronny Schiiritz, and Niklas Kuehl
Towards Requirements Analytics: A Research Agenda to Model
and Evaluate the Quality of Unstructured Requirements Specifications....... 197
Patrick Kummler
A GIS֊Based Decision Support System for Locating Primary
Care Facilities. . ........................................................ 210
Melanie Reuter-Oppermann, Daniel Rockemann, and Jost Steinhäuser
Combining Data Analytics with Layout Improvement Heuristics
to Improve Libraries’ Service Quality...................................... 223
Diogo V. Silva and Vera L. Miguéis
Service Organizations Case Studies and Practices
A Return on Our Experience of Modeling a Service-Oriented Organization
in a Service Cartography................................................... 237
Gorica Tapandjieva, Giorgio Anastoponlos, Georgios Piskas,
and Alain Wegmann
Content Analysis of Customer Reviews to Identify Sources
of Value Creation in the Hotel Environment.............................. 251
Elisabeta Molnar and Remus Moraru
Beyond Quality of Service: Exploring What Tourists Really Value........... . 261
Jesus Alcoba; Susan Mosta jo, Rowell Paras,
and Romano Angelico Ebron
Multivariate Analysis of EU Convergence in Higher Education Services .... 272
Alina Mikaela Dima, Simona Vasilache, and Shahrazad Hadad
Does Community Service Make Any Difference in University Rankings? . . . 283
Carmen Påunescu
Digital Transformation at the University of Porto......................... 295
José António Faria and Henriqueta Nóvoa
The Role of Digital Tools and Platforms for Training Programmes
Developed by the Organisations of the Banking Sector...................... 309
Maria Menshikova, Alberto Romolini, Ilia Sabbatelli,
and Marco De Marco
Fraud Risk Modelling: Requirements Elicitation in the Case
of Telecom Services....................................................... 323
Ahmed Seid Yesuf, Lars Wolos, and Kai Rannenberg
Mega Sporting Events and Technology: The Role of Social Networks
in Co-creating Value for the Olympic Games................................ 337
Luisa Varriale, Giuseppe Pema, and Maria Ferrara
Sustainability: Service Ecosystems, Environment Control and Transportation
Towards a Proposal for the Sustainability Through Institutions in Public
Transport Services in Times of Emergency.................................. 355
Monica Drdgoicea, Saber Salehpour, Henriqueta Nóvoa,
and Virginia Ecaterina Oltean
Digital Services Development Using Statistics Tools to Emphasize
Pollution Phenomena......................................................... 370
Costin Gabriel Chiru, Mariana Ionela Mocanu, Monica Drdgoicea,
and Anca Daniela loniĮa
Service Orientation of Environment Control Processes................ ..... 383
Theodor Borangiu, Andrei Silųteanu, Silviu Råileanu,
and Julia Voinescu
Service Ecosystems for the Common Good: A Case of Non-profit
Network Organization........................................................ 397
Sabrina Bonomi, Francesca Ricciardi, and Cecilia Rossignoli
Customer Satisfaction from Inner-City Services: A Case Study.............. 409
Rafi Zagorie, Shai Rozenes, and Yuval Cohen
Using Ethological Approaches to Understand Skiers’ Behavior in Cable
Cars Queues in Order to Improve Overall Satisfaction: An Empirical
Study Conducted in the Swiss Alps............................................ 421
Emmanuel Fragnière, Valentine Gaillet, Benjamin Nanchen,
and Randolf Ramseyer
Author Index
431
|
| any_adam_object | 1 |
| author2 | Za, Stefano |
| author2_role | edt |
| author2_variant | s z sz |
| author_GND | (DE-588)1221984500 |
| author_corporate | IESS 1.7 (Veranstaltung) Rom |
| author_corporate_role | aut |
| author_facet | Za, Stefano IESS 1.7 (Veranstaltung) Rom |
| author_sort | IESS 1.7 (Veranstaltung) Rom |
| building | Verbundindex |
| bvnumber | BV044303333 |
| classification_rvk | QH 500 QP 345 |
| ctrlnum | (OCoLC)992150524 (DE-599)BVBBV044303333 |
| discipline | Wirtschaftswissenschaften |
| format | Conference Proceeding Book |
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| indexdate | 2024-07-10T07:49:13Z |
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| institution_GND | (DE-588)1131663896 |
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| spelling | IESS 1.7 (Veranstaltung) 8. 2017 Rom Verfasser (DE-588)1131663896 aut Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings Stefano Za, Monica Drăgoicea, Maurizio Cavallari (Eds.) Papers presented at the 8th International Conference on Exploring Service Science, IESS 1.7 Cham, Switzerland Springer [2017] XVII, 432 Seiten Diagramme txt rdacontent n rdamedia nc rdacarrier Lecture notes in business information processing 279 Aus dem Vorwort: "Papers presented at the 8th International Conference on Exploring Service Science, IESS 1.7" Software Engineering (DE-588)4116521-4 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Innovationsmanagement (DE-588)4161817-8 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 2017 Rom gnd-content Dienstleistung (DE-588)4012178-1 s Innovationsmanagement (DE-588)4161817-8 s Software Engineering (DE-588)4116521-4 s DE-604 Za, Stefano (DE-588)1221984500 edt Erscheint auch als eBook 978-3-319-56925-3 Lecture notes in business information processing 279 (DE-604)BV023204387 279 Digitalisierung UB Augsburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029707158&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings Lecture notes in business information processing Software Engineering (DE-588)4116521-4 gnd Dienstleistung (DE-588)4012178-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| subject_GND | (DE-588)4116521-4 (DE-588)4012178-1 (DE-588)4161817-8 (DE-588)1071861417 |
| title | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings |
| title_alt | Papers presented at the 8th International Conference on Exploring Service Science, IESS 1.7 |
| title_auth | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings |
| title_exact_search | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings |
| title_full | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings Stefano Za, Monica Drăgoicea, Maurizio Cavallari (Eds.) |
| title_fullStr | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings Stefano Za, Monica Drăgoicea, Maurizio Cavallari (Eds.) |
| title_full_unstemmed | Exploring services science 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings Stefano Za, Monica Drăgoicea, Maurizio Cavallari (Eds.) |
| title_short | Exploring services science |
| title_sort | exploring services science 8th international conference iess 2017 rome italy may 24 26 2017 proceedings |
| title_sub | 8th International Conference, IESS 2017, Rome, Italy, May 24-26, 2017 : proceedings |
| topic | Software Engineering (DE-588)4116521-4 gnd Dienstleistung (DE-588)4012178-1 gnd Innovationsmanagement (DE-588)4161817-8 gnd |
| topic_facet | Software Engineering Dienstleistung Innovationsmanagement Konferenzschrift 2017 Rom |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029707158&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV023204387 |
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