APA (7th ed.) Citation

Walden, S. (2017). Customer experience management rebooted: Are you an experience brand or an efficiency brand? Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Walden, Steven. Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand? London: Palgrave Macmillan, 2017.

MLA (9th ed.) Citation

Walden, Steven. Customer Experience Management Rebooted: Are You an Experience Brand or an Efficiency Brand? Palgrave Macmillan, 2017.