Talking about Machines: An Ethnography of a Modern Job
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Ithaca, N.Y.
Cornell University Press
[2016]
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| Schriftenreihe: | Collection on Technology and Work
|
| Schlagworte: | |
| Online-Zugang: | FHA01 FKE01 FLA01 UBG01 UPA01 FAW01 FAB01 FCO01 Volltext |
| Zusammenfassung: | This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment |
| Beschreibung: | Description based on online resource; title from PDF title page (publisher's Web site, viewed Feb. 24, 2017) |
| Beschreibung: | 1 online resource |
| ISBN: | 9781501707407 |
| DOI: | 10.7591/9781501707407 |
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Datensatz im Suchindex
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| any_adam_object | |
| author | Orr, Julian E. |
| author_facet | Orr, Julian E. |
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| dewey-search | 305.9/6864 |
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| dewey-tens | 300 - Social sciences |
| discipline | Soziologie |
| doi_str_mv | 10.7591/9781501707407 |
| format | Electronic eBook |
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| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029660845 |
| oclc_num | 1165610600 |
| open_access_boolean | |
| owner | DE-Aug4 DE-859 DE-860 DE-473 DE-BY-UBG DE-739 DE-1046 DE-1043 DE-858 |
| owner_facet | DE-Aug4 DE-859 DE-860 DE-473 DE-BY-UBG DE-739 DE-1046 DE-1043 DE-858 |
| physical | 1 online resource |
| psigel | ZDB-23-DGG ZDB-23-DGG FHA_PDA_DGG ZDB-23-DGG FKE_PDA_DGG ZDB-23-DGG FLA_PDA_DGG ZDB-23-DGG UBG_PDA_DGG ZDB-23-DGG UPA_PDA_DGG ZDB-23-DGG FAW_PDA_DGG ZDB-23-DGG FAB_PDA_DGG ZDB-23-DGG FCO_PDA_DGG |
| publishDate | 2016 |
| publishDateSearch | 2016 |
| publishDateSort | 2016 |
| publisher | Cornell University Press |
| record_format | marc |
| series2 | Collection on Technology and Work |
| spelling | Orr, Julian E. Verfasser aut Talking about Machines An Ethnography of a Modern Job Julian E. Orr Ithaca, N.Y. Cornell University Press [2016] © 1996 1 online resource txt rdacontent c rdamedia cr rdacarrier Collection on Technology and Work Description based on online resource; title from PDF title page (publisher's Web site, viewed Feb. 24, 2017) This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment In English Xerox Corporation (DE-588)16423-9 gnd rswk-swf Ethnology United States Mechanics United States Photocopying machines United States Maintenance and repair Technischer Kundendienst (DE-588)4471031-8 gnd rswk-swf Technologie (DE-588)4059276-5 gnd rswk-swf Arbeit (DE-588)4002567-6 gnd rswk-swf Kopiergerät (DE-588)4123557-5 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Ethnologie (DE-588)4078931-7 gnd rswk-swf USA USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Arbeit (DE-588)4002567-6 s Technologie (DE-588)4059276-5 s Ethnologie (DE-588)4078931-7 s 1\p DE-604 Kopiergerät (DE-588)4123557-5 s Kundendienst (DE-588)4135134-4 s 2\p DE-604 Technischer Kundendienst (DE-588)4471031-8 s 3\p DE-604 Xerox Corporation (DE-588)16423-9 b 4\p DE-604 https://doi.org/10.7591/9781501707407 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 4\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Orr, Julian E. Talking about Machines An Ethnography of a Modern Job Xerox Corporation (DE-588)16423-9 gnd Ethnology United States Mechanics United States Photocopying machines United States Maintenance and repair Technischer Kundendienst (DE-588)4471031-8 gnd Technologie (DE-588)4059276-5 gnd Arbeit (DE-588)4002567-6 gnd Kopiergerät (DE-588)4123557-5 gnd Kundendienst (DE-588)4135134-4 gnd Ethnologie (DE-588)4078931-7 gnd |
| subject_GND | (DE-588)16423-9 (DE-588)4471031-8 (DE-588)4059276-5 (DE-588)4002567-6 (DE-588)4123557-5 (DE-588)4135134-4 (DE-588)4078931-7 (DE-588)4078704-7 |
| title | Talking about Machines An Ethnography of a Modern Job |
| title_auth | Talking about Machines An Ethnography of a Modern Job |
| title_exact_search | Talking about Machines An Ethnography of a Modern Job |
| title_full | Talking about Machines An Ethnography of a Modern Job Julian E. Orr |
| title_fullStr | Talking about Machines An Ethnography of a Modern Job Julian E. Orr |
| title_full_unstemmed | Talking about Machines An Ethnography of a Modern Job Julian E. Orr |
| title_short | Talking about Machines |
| title_sort | talking about machines an ethnography of a modern job |
| title_sub | An Ethnography of a Modern Job |
| topic | Xerox Corporation (DE-588)16423-9 gnd Ethnology United States Mechanics United States Photocopying machines United States Maintenance and repair Technischer Kundendienst (DE-588)4471031-8 gnd Technologie (DE-588)4059276-5 gnd Arbeit (DE-588)4002567-6 gnd Kopiergerät (DE-588)4123557-5 gnd Kundendienst (DE-588)4135134-4 gnd Ethnologie (DE-588)4078931-7 gnd |
| topic_facet | Xerox Corporation Ethnology United States Mechanics United States Photocopying machines United States Maintenance and repair Technischer Kundendienst Technologie Arbeit Kopiergerät Kundendienst Ethnologie USA |
| url | https://doi.org/10.7591/9781501707407 |
| work_keys_str_mv | AT orrjuliane talkingaboutmachinesanethnographyofamodernjob |