Al-Shammari, M. (2009). Customer knowledge management: People, processes, and technology. Information Science Reference.
Chicago-Zitierstil (17. Ausg.)Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Hershey ; New York: Information Science Reference, 2009.
MLA-Zitierstil (9. Ausg.)Al-Shammari, Minwir. Customer Knowledge Management: People, Processes, and Technology. Information Science Reference, 2009.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.