Human resources management in the hospitality industry:

"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality ma...

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Bibliographic Details
Main Authors: Hayes, David K. (Author), Ninemeier, Jack D. 1944- (Author)
Format: Book
Language:English
Published: Hoboken, NJ Wiley 2016
Edition:Second edition
Subjects:
Online Access:Cover image
Inhaltsverzeichnis
Summary:"Today's hospitality professional must be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employees' attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities. "...
Item Description:Includes bibliographical references and index
Physical Description:XIX, 298 Seiten Diagramme 29 cm
ISBN:9781118988503

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