Handbook of service business: management, marketing, innovation and internationalisation
Saved in:
| Other Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Cheltenham, UK ; Northampton, MA, USA
Edward Elgar Publishing
2016
|
| Edition: | paperback edition |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xv, 448 Seiten Illustrationen, Diagramme 25 cm |
| ISBN: | 9781786434944 9781781000403 |
Staff View
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| 245 | 1 | 0 | |a Handbook of service business |b management, marketing, innovation and internationalisation |c edited by John R. Bryson, Professor of Enterprise and Competitiveness and Director of the City-Region Economic Development Institute, Brimingham Business School, University of Birmingham, UK, Peter W. Daniels, Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK |
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Record in the Search Index
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| adam_text | Contents
List of contributors vii
Preface: the structure of the Handbook xiii
Acknowledgements xv
1 Service business: growth, innovation, competitiveness 1
John R. Bryson and Peter W, Daniels
PART I UNDERSTANDING SERVICE BUSINESS: DISCIPLINARY
PERSPECTIVES
2 Growth and productivity in EU service sectors 21
Mary O’Mahony
3 Service research and economic geography 35
Patrik Ström
4 The new scientific study of service 49
Paul P. Maglio and Cheryl A. Kieliszewski
5 The role of the Big 4: commoditisation and accountancy 60
Steve Hollis
PART II SERVICES AND CORE BUSINESS PROCESSES
6 Green and sustainable innovation in a service economy 83
Faridah Djellal and Faiz Gallonj
7 The three-stage model of service consumption 105
Rodoula H. Tsiotsou and Jochen Wirtz
8 Creating and capturing value in the service economy: the crucial role of
business services in driving innovation and growth 129
Michael Ehret and Jochen Wirtz
9 Measuring business activity in the UK 146
Julian Frankish, Richard Roberts, David J. Storey and Alex Cocid
10 The growth of information-intensive services in the US economy 170
Uday Apte, Uday Karmarkar and Hiranya Nath
11 Service and experience 205
Jon Sundbo
v
vi Handbook of service business
PART III MANAGING SERVICE BUSINESSES
12 The organization of service business 225
Andrew Jones
13 Managing experts and creative talent 242
David J. Teece
14 Globalization of services 257
Joanne Roberts
15 Internationalisation of services: modes and the particular case of KIBS 278
Luis Rubalcaba and Marja Toivonen
16 In pursuit of creative compliance: innovation in professional service firms 301
Timothy Morris, Michael Smets and Roys ton Greenwood
17 Business and professional service firms and the management and control of
talent and reputations: retaining expert employees and client relationship
management 316
John R. Bryson
PART IV UNDERSTANDING SERVICE BUSINESS
18 How has logistics come to exert such a key role in the performance of
economies, society and policy making in the 21st century? 333
Andrew Potter and Robert Mason
19 Creative systems: a new integrated approach to understanding the
complexity of cultural and creative industries in Eastern and Western
countries 349
Lauren Andres and Caroline Chapain
20 Tourism services: a sustainable service business? 371
C. Michael Hall
21 Growth and spatial development of producer services in China 392
Anthony G. O. Yeh and Fiona F. Yang
PART V CONCLUSION: A NEW RESEARCH AGENDA?
22 Developing the agenda for research on knowledge-intensive services:
problems and opportunities 417
John R, Bryson and Peter W. Daniels
Index
439
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| spelling | Handbook of service business management, marketing, innovation and internationalisation edited by John R. Bryson, Professor of Enterprise and Competitiveness and Director of the City-Region Economic Development Institute, Brimingham Business School, University of Birmingham, UK, Peter W. Daniels, Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK paperback edition Cheltenham, UK ; Northampton, MA, USA Edward Elgar Publishing 2016 xv, 448 Seiten Illustrationen, Diagramme 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Marketing (DE-588)4037589-4 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Dienstleistungssektor (DE-588)4012183-5 s Marketing (DE-588)4037589-4 s DE-604 Management (DE-588)4037278-9 s Bryson, John R. 1963- (DE-588)128668202 edt Daniels, Peter W. 1945-2019 (DE-588)129068470 edt Erscheint auch als Onlineausgabe 978-1-78100-041-0 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029610043&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Handbook of service business management, marketing, innovation and internationalisation Dienstleistungssektor (DE-588)4012183-5 gnd Management (DE-588)4037278-9 gnd Marketing (DE-588)4037589-4 gnd |
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| title | Handbook of service business management, marketing, innovation and internationalisation |
| title_auth | Handbook of service business management, marketing, innovation and internationalisation |
| title_exact_search | Handbook of service business management, marketing, innovation and internationalisation |
| title_full | Handbook of service business management, marketing, innovation and internationalisation edited by John R. Bryson, Professor of Enterprise and Competitiveness and Director of the City-Region Economic Development Institute, Brimingham Business School, University of Birmingham, UK, Peter W. Daniels, Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK |
| title_fullStr | Handbook of service business management, marketing, innovation and internationalisation edited by John R. Bryson, Professor of Enterprise and Competitiveness and Director of the City-Region Economic Development Institute, Brimingham Business School, University of Birmingham, UK, Peter W. Daniels, Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK |
| title_full_unstemmed | Handbook of service business management, marketing, innovation and internationalisation edited by John R. Bryson, Professor of Enterprise and Competitiveness and Director of the City-Region Economic Development Institute, Brimingham Business School, University of Birmingham, UK, Peter W. Daniels, Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK |
| title_short | Handbook of service business |
| title_sort | handbook of service business management marketing innovation and internationalisation |
| title_sub | management, marketing, innovation and internationalisation |
| topic | Dienstleistungssektor (DE-588)4012183-5 gnd Management (DE-588)4037278-9 gnd Marketing (DE-588)4037589-4 gnd |
| topic_facet | Dienstleistungssektor Management Marketing Aufsatzsammlung |
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