Rao, P. (2012). Oracle CRM On Demand administration essentials: A one-stop implementation reference guide to Oracle CRM on Demand, the world's best-selling brand of CRM technology. Packt Pub.
Chicago-Zitierstil (17. Ausg.)Rao, Padmanabha. Oracle CRM On Demand Administration Essentials: A One-stop Implementation Reference Guide to Oracle CRM on Demand, the World's Best-selling Brand of CRM Technology. Birmingham, UK: Packt Pub, 2012.
MLA-Zitierstil (9. Ausg.)Rao, Padmanabha. Oracle CRM On Demand Administration Essentials: A One-stop Implementation Reference Guide to Oracle CRM on Demand, the World's Best-selling Brand of CRM Technology. Packt Pub, 2012.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.