Anticipate: know what your customers want before they do
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Hoboken, N.J.
John Wiley & Sons
2013
|
| Subjects: | |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | v, 218 p. |
| ISBN: | 9781118420232 |
Staff View
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| 100 | 1 | |a Thomas, Bill |d 1955- |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Anticipate |b know what your customers want before they do |c Bill Thomas, Jeff Tobe |
| 264 | 1 | |a Hoboken, N.J. |b John Wiley & Sons |c 2013 | |
| 300 | |a v, 218 p. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 505 | 0 | |a Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Strategic planning | |
| 700 | 1 | |a Tobe, Jeff |e Sonstige |4 oth | |
| 776 | 0 | 8 | |i Erscheint auch als |n Druck-Ausgabe, Hardcover |z 978-1-118-35691-3 |
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| author | Thomas, Bill 1955- |
| author_facet | Thomas, Bill 1955- |
| author_role | aut |
| author_sort | Thomas, Bill 1955- |
| author_variant | b t bt |
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| contents | Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain |
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| dewey-full | 658.8/342 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/342 |
| dewey-search | 658.8/342 |
| dewey-sort | 3658.8 3342 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| id | DE-604.BV044166530 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:45:35Z |
| institution | BVB |
| isbn | 9781118420232 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029573375 |
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| physical | v, 218 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2013 |
| publishDateSearch | 2013 |
| publishDateSort | 2013 |
| publisher | John Wiley & Sons |
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| spelling | Thomas, Bill 1955- Verfasser aut Anticipate know what your customers want before they do Bill Thomas, Jeff Tobe Hoboken, N.J. John Wiley & Sons 2013 v, 218 p. txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain Customer relations Strategic planning Tobe, Jeff Sonstige oth Erscheint auch als Druck-Ausgabe, Hardcover 978-1-118-35691-3 |
| spellingShingle | Thomas, Bill 1955- Anticipate know what your customers want before they do Strategy: creating and destroying customer value -- Doing the right things for the wrong reasons -- Not all customers are good customers -- When customers speak who hears them? -- Input is vital but involvement multiplies the value -- It takes two -- Customer focus is a process, not an event -- Culture, the soft stuff is the hard stuff -- Managing change, performance & talent -- Leveraging your culture and value chain Customer relations Strategic planning |
| title | Anticipate know what your customers want before they do |
| title_auth | Anticipate know what your customers want before they do |
| title_exact_search | Anticipate know what your customers want before they do |
| title_full | Anticipate know what your customers want before they do Bill Thomas, Jeff Tobe |
| title_fullStr | Anticipate know what your customers want before they do Bill Thomas, Jeff Tobe |
| title_full_unstemmed | Anticipate know what your customers want before they do Bill Thomas, Jeff Tobe |
| title_short | Anticipate |
| title_sort | anticipate know what your customers want before they do |
| title_sub | know what your customers want before they do |
| topic | Customer relations Strategic planning |
| topic_facet | Customer relations Strategic planning |
| work_keys_str_mv | AT thomasbill anticipateknowwhatyourcustomerswantbeforetheydo AT tobejeff anticipateknowwhatyourcustomerswantbeforetheydo |