Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
American Management Association
2010
|
| Subjects: | |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xvi, 170 p |
| ISBN: | 9780814415382 0814415385 |
Staff View
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| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer loyalty | |
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Record in the Search Index
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| author | Inghilleri, Leonardo |
| author_facet | Inghilleri, Leonardo |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
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| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:44:56Z |
| institution | BVB |
| isbn | 9780814415382 0814415385 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029550162 |
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| physical | xvi, 170 p |
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| publishDate | 2010 |
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| publisher | American Management Association |
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| spelling | Inghilleri, Leonardo Verfasser aut Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon New York American Management Association 2010 xvi, 170 p txt rdacontent c rdamedia cr rdacarrier Includes bibliographical references and index Customer services Consumer satisfaction Customer loyalty Solomon, Micah Sonstige oth |
| spellingShingle | Inghilleri, Leonardo Exceptional service, exceptional profit the secrets of building a five-star customer service organization Customer services Consumer satisfaction Customer loyalty |
| title | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_auth | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_exact_search | Exceptional service, exceptional profit the secrets of building a five-star customer service organization |
| title_full | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon |
| title_fullStr | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon |
| title_full_unstemmed | Exceptional service, exceptional profit the secrets of building a five-star customer service organization Leonardo Inghilleri and Micah Solomon |
| title_short | Exceptional service, exceptional profit |
| title_sort | exceptional service exceptional profit the secrets of building a five star customer service organization |
| title_sub | the secrets of building a five-star customer service organization |
| topic | Customer services Consumer satisfaction Customer loyalty |
| topic_facet | Customer services Consumer satisfaction Customer loyalty |
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