APA (7th ed.) Citation

Inghilleri, L. (2010). Exceptional service, exceptional profit: The secrets of building a five-star customer service organization. American Management Association.

Chicago Style (17th ed.) Citation

Inghilleri, Leonardo. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. New York: American Management Association, 2010.

MLA (9th ed.) Citation

Inghilleri, Leonardo. Exceptional Service, Exceptional Profit: The Secrets of Building a Five-star Customer Service Organization. American Management Association, 2010.