APA (7th ed.) Citation

(2008). Are you being served?: New tools for measuring service delivery. The World Bank.

Chicago Style (17th ed.) Citation

Are You Being Served?: New Tools for Measuring Service Delivery. Washington, DC: The World Bank, 2008.

MLA (9th ed.) Citation

Are You Being Served?: New Tools for Measuring Service Delivery. The World Bank, 2008.

Warning: These citations may not always be 100% accurate.