APA-Zitierstil (7. Ausg.)

D'Ausilio, R. (2005). Wake up your call center: How to be a better call center agent (4th ed.). Ichor Business Books.

Chicago-Zitierstil (17. Ausg.)

D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. West Lafayette, Ind: Ichor Business Books, 2005.

MLA-Zitierstil (9. Ausg.)

D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. 4th ed. Ichor Business Books, 2005.