APA (7th ed.) Citation

(2003). Measuring e-business Web usage, performance, and availability. IBM, International Technical Support Organization.

Chicago Style (17th ed.) Citation

Measuring E-business Web Usage, Performance, and Availability. Austin, TX: IBM, International Technical Support Organization, 2003.

MLA (9th ed.) Citation

Measuring E-business Web Usage, Performance, and Availability. IBM, International Technical Support Organization, 2003.

Warning: These citations may not always be 100% accurate.