APA (7th ed.) Citation

Scott, D. (2000). Customer satisfaction: Practical tools for building important relationships (3rd ed.). Crisp Publications.

Chicago Style (17th ed.) Citation

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Menlo Park, Calif: Crisp Publications, 2000.

MLA (9th ed.) Citation

Scott, Dru. Customer Satisfaction: Practical Tools for Building Important Relationships. 3rd ed. Crisp Publications, 2000.