Secret service: hidden systems that deliver unforgettable customer service
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
New York
AMACOM
c2003
|
| Subjects: | |
| Item Description: | Includes index |
| Physical Description: | xix, 172 p. |
| ISBN: | 0814471714 |
Staff View
MARC
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| 100 | 1 | |a DiJulius, John R. |d 1964- |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Secret service |b hidden systems that deliver unforgettable customer service |c John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson |
| 264 | 1 | |a New York |b AMACOM |c c2003 | |
| 300 | |a xix, 172 p. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 505 | 0 | |a Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Customer loyalty | |
| 912 | |a ZDB-30-PAD |a ZDB-30-PBE | ||
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Record in the Search Index
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| any_adam_object | |
| author | DiJulius, John R. 1964- |
| author_facet | DiJulius, John R. 1964- |
| author_role | aut |
| author_sort | DiJulius, John R. 1964- |
| author_variant | j r d jr jrd |
| building | Verbundindex |
| bvnumber | BV044082130 |
| collection | ZDB-30-PAD ZDB-30-PBE |
| contents | Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships |
| ctrlnum | (ZDB-30-PAD)EBC243077 (ZDB-89-EBL)EBL243077 (OCoLC)437158260 (DE-599)BVBBV044082130 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Electronic eBook |
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| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:43:06Z |
| institution | BVB |
| isbn | 0814471714 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029488975 |
| oclc_num | 437158260 |
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| physical | xix, 172 p. |
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| publishDate | 2003 |
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| publishDateSort | 2003 |
| publisher | AMACOM |
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| spelling | DiJulius, John R. 1964- Verfasser aut Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson New York AMACOM c2003 xix, 172 p. txt rdacontent c rdamedia cr rdacarrier Includes index Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships Customer services Consumer satisfaction Customer loyalty |
| spellingShingle | DiJulius, John R. 1964- Secret service hidden systems that deliver unforgettable customer service Secret service systems : creating behind-the-scenes systems -- Secret service at work : implementing secret service systems -- Your front line is your bottom line : the value of your front-line people -- What are we really selling? : making it an experience -- Drilling for oil, in your own backyard : marketing to go deeper with your existing customers -- Creating passionate team members : creating a great corporate culture -- An opportunity to be a hero : turning customer complaints into positive experiences -- Enhancing the quality of lives around us : giving back -- E-nough : getting back to the face-to-face relationships Customer services Consumer satisfaction Customer loyalty |
| title | Secret service hidden systems that deliver unforgettable customer service |
| title_auth | Secret service hidden systems that deliver unforgettable customer service |
| title_exact_search | Secret service hidden systems that deliver unforgettable customer service |
| title_full | Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson |
| title_fullStr | Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson |
| title_full_unstemmed | Secret service hidden systems that deliver unforgettable customer service John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson |
| title_short | Secret service |
| title_sort | secret service hidden systems that deliver unforgettable customer service |
| title_sub | hidden systems that deliver unforgettable customer service |
| topic | Customer services Consumer satisfaction Customer loyalty |
| topic_facet | Customer services Consumer satisfaction Customer loyalty |
| work_keys_str_mv | AT dijuliusjohnr secretservicehiddensystemsthatdeliverunforgettablecustomerservice |