Holdings: Delivering knock your socks off service

Delivering knock your socks off service:

Saved in:

Bibliographic Details
Main Author:	Zemke, Ron (Author)
Format:	Electronic eBook
Language:	English
Published:	New York AMACOM 2003
Edition:	3rd ed
Series:	Performance research associates
Subjects:	Customer services Marketing Kundenorientierung Servicepolitik Kundenbetreuung Kundenmanagement
Item Description:	Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998
Physical Description:	178 p
ISBN:	081440765X

Staff View

MARC


LEADER	00000nmm a2200000zc 4500
001	BV044080481
003	DE-604
005	00000000000000.0
007	cr\|uuu---uuuuu
008	170217s2003 \|\|\|\| o\|\|u\| \|\|\|\|\|\|eng d
020			\|a 081440765X \|9 0-8144-0765-X
035			\|a (ZDB-30-PAD)EBC228363
035			\|a (ZDB-89-EBL)EBL228363
035			\|a (OCoLC)437146085
035			\|a (DE-599)BVBBV044080481
040			\|a DE-604 \|b ger \|e aacr
041	0		\|a eng
082	0		\|a 658.812 \|2 21
100	1		\|a Zemke, Ron \|e Verfasser \|4 aut
245	1	0	\|a Delivering knock your socks off service \|c Ron Zemke
250			\|a 3rd ed
264		1	\|a New York \|b AMACOM \|c 2003
300			\|a 178 p
336			\|b txt \|2 rdacontent
337			\|b c \|2 rdamedia
338			\|b cr \|2 rdacarrier
490	0		\|a Performance research associates
500			\|a Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998
650		4	\|a Customer services
650		4	\|a Marketing
650	0	7	\|a Kundenorientierung \|0 (DE-588)4316837-1 \|2 gnd \|9 rswk-swf
650	0	7	\|a Servicepolitik \|0 (DE-588)4234502-9 \|2 gnd \|9 rswk-swf
650	0	7	\|a Kundenbetreuung \|0 (DE-588)4297543-8 \|2 gnd \|9 rswk-swf
650	0	7	\|a Kundenmanagement \|0 (DE-588)4236865-0 \|2 gnd \|9 rswk-swf
689	0	0	\|a Servicepolitik \|0 (DE-588)4234502-9 \|D s
689	0	1	\|a Kundenorientierung \|0 (DE-588)4316837-1 \|D s
689	0		\|8 1\p \|5 DE-604
689	1	0	\|a Servicepolitik \|0 (DE-588)4234502-9 \|D s
689	1	1	\|a Kundenorientierung \|0 (DE-588)4316837-1 \|D s
689	1	2	\|a Kundenbetreuung \|0 (DE-588)4297543-8 \|D s
689	1		\|8 2\p \|5 DE-604
689	2	0	\|a Kundenmanagement \|0 (DE-588)4236865-0 \|D s
689	2	1	\|a Kundenorientierung \|0 (DE-588)4316837-1 \|D s
689	2		\|8 3\p \|5 DE-604
912			\|a ZDB-30-PAD \|a ZDB-30-PBE
999			\|a oai:aleph.bib-bvb.de:BVB01-029487326
883	1		\|8 1\p \|a cgwrk \|d 20201028 \|q DE-101 \|u https://d-nb.info/provenance/plan#cgwrk
883	1		\|8 2\p \|a cgwrk \|d 20201028 \|q DE-101 \|u https://d-nb.info/provenance/plan#cgwrk
883	1		\|8 3\p \|a cgwrk \|d 20201028 \|q DE-101 \|u https://d-nb.info/provenance/plan#cgwrk

Record in the Search Index

_version_	1804177122372091904
any_adam_object
author	Zemke, Ron
author_facet	Zemke, Ron
author_role	aut
author_sort	Zemke, Ron
author_variant	r z rz
building	Verbundindex
bvnumber	BV044080481
collection	ZDB-30-PAD ZDB-30-PBE
ctrlnum	(ZDB-30-PAD)EBC228363 (ZDB-89-EBL)EBL228363 (OCoLC)437146085 (DE-599)BVBBV044080481
dewey-full	658.812
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.812
dewey-search	658.812
dewey-sort	3658.812
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
edition	3rd ed
format	Electronic eBook
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02035nmm a2200553zc 4500</leader><controlfield tag="001">BV044080481</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr\|uuu---uuuuu</controlfield><controlfield tag="008">170217s2003 \|\|\|\| o\|\|u\| \|\|\|\|\|\|eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">081440765X</subfield><subfield code="9">0-8144-0765-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC228363</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL228363</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)437146085</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV044080481</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.812</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Zemke, Ron</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Delivering knock your socks off service</subfield><subfield code="c">Ron Zemke</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">3rd ed</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York</subfield><subfield code="b">AMACOM</subfield><subfield code="c">2003</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">178 p</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Performance research associates</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Marketing</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Servicepolitik</subfield><subfield code="0">(DE-588)4234502-9</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="2"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="2" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2="1"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="2" ind2=" "><subfield code="8">3\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PAD</subfield><subfield code="a">ZDB-30-PBE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029487326</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">2\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">3\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection>
id	DE-604.BV044080481
illustrated	Not Illustrated
indexdate	2024-07-10T07:43:03Z
institution	BVB
isbn	081440765X
language	English
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-029487326
oclc_num	437146085
open_access_boolean
physical	178 p
psigel	ZDB-30-PAD ZDB-30-PBE
publishDate	2003
publishDateSearch	2003
publishDateSort	2003
publisher	AMACOM
record_format	marc
series2	Performance research associates
spelling	Zemke, Ron Verfasser aut Delivering knock your socks off service Ron Zemke 3rd ed New York AMACOM 2003 178 p txt rdacontent c rdamedia cr rdacarrier Performance research associates Rev. ed. of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke, 1998 Customer services Marketing Kundenorientierung (DE-588)4316837-1 gnd rswk-swf Servicepolitik (DE-588)4234502-9 gnd rswk-swf Kundenbetreuung (DE-588)4297543-8 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Servicepolitik (DE-588)4234502-9 s Kundenorientierung (DE-588)4316837-1 s 1\p DE-604 Kundenbetreuung (DE-588)4297543-8 s 2\p DE-604 Kundenmanagement (DE-588)4236865-0 s 3\p DE-604 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Zemke, Ron Delivering knock your socks off service Customer services Marketing Kundenorientierung (DE-588)4316837-1 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenbetreuung (DE-588)4297543-8 gnd Kundenmanagement (DE-588)4236865-0 gnd
subject_GND	(DE-588)4316837-1 (DE-588)4234502-9 (DE-588)4297543-8 (DE-588)4236865-0
title	Delivering knock your socks off service
title_auth	Delivering knock your socks off service
title_exact_search	Delivering knock your socks off service
title_full	Delivering knock your socks off service Ron Zemke
title_fullStr	Delivering knock your socks off service Ron Zemke
title_full_unstemmed	Delivering knock your socks off service Ron Zemke
title_short	Delivering knock your socks off service
title_sort	delivering knock your socks off service
topic	Customer services Marketing Kundenorientierung (DE-588)4316837-1 gnd Servicepolitik (DE-588)4234502-9 gnd Kundenbetreuung (DE-588)4297543-8 gnd Kundenmanagement (DE-588)4236865-0 gnd
topic_facet	Customer services Marketing Kundenorientierung Servicepolitik Kundenbetreuung Kundenmanagement
work_keys_str_mv	AT zemkeron deliveringknockyoursocksoffservice

Holdings

There is no print copy available.

Interlibrary loan Place Request Caution: Not in THWS collection!

MARC

Record in the Search Index

There is no print copy available.

Similar Items