Customer winback: how to recapture lost customers and keep them loyal
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Jossey-Bass
c2001
|
| Ausgabe: | 1st ed |
| Schriftenreihe: | Jossey-Bass business & management series
|
| Schlagworte: | |
| Beschreibung: | Includes bibliographical references (p. 291-301) and indexes |
| Beschreibung: | xxii, 314 p. |
| ISBN: | 0787946672 |
Internformat
MARC
| LEADER | 00000nmm a2200000zc 4500 | ||
|---|---|---|---|
| 001 | BV044074660 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | cr|uuu---uuuuu | ||
| 008 | 170217s2001 |||| o||u| ||||||eng d | ||
| 020 | |a 0787946672 |9 0-7879-4667-2 | ||
| 035 | |a (ZDB-30-PAD)EBC120499 | ||
| 035 | |a (ZDB-89-EBL)EBL120499 | ||
| 035 | |a (OCoLC)704456391 | ||
| 035 | |a (DE-599)BVBBV044074660 | ||
| 040 | |a DE-604 |b ger |e aacr | ||
| 041 | 0 | |a eng | |
| 082 | 0 | |a 658.8/12 |2 21 | |
| 100 | 1 | |a Griffin, Jill |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer winback |b how to recapture lost customers and keep them loyal |c Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers |
| 250 | |a 1st ed | ||
| 264 | 1 | |a San Francisco |b Jossey-Bass |c c2001 | |
| 300 | |a xxii, 314 p. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b c |2 rdamedia | ||
| 338 | |b cr |2 rdacarrier | ||
| 490 | 0 | |a Jossey-Bass business & management series | |
| 500 | |a Includes bibliographical references (p. 291-301) and indexes | ||
| 650 | 4 | |a Customer loyalty | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |8 1\p |5 DE-604 | |
| 700 | 1 | |a Lowenstein, Michael W. |d 1942- |e Sonstige |4 oth | |
| 912 | |a ZDB-30-PAD |a ZDB-30-PBE | ||
| 999 | |a oai:aleph.bib-bvb.de:BVB01-029481505 | ||
| 883 | 1 | |8 1\p |a cgwrk |d 20201028 |q DE-101 |u https://d-nb.info/provenance/plan#cgwrk | |
Datensatz im Suchindex
| _version_ | 1804177112102338560 |
|---|---|
| any_adam_object | |
| author | Griffin, Jill |
| author_facet | Griffin, Jill |
| author_role | aut |
| author_sort | Griffin, Jill |
| author_variant | j g jg |
| building | Verbundindex |
| bvnumber | BV044074660 |
| collection | ZDB-30-PAD ZDB-30-PBE |
| ctrlnum | (ZDB-30-PAD)EBC120499 (ZDB-89-EBL)EBL120499 (OCoLC)704456391 (DE-599)BVBBV044074660 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1st ed |
| format | Electronic eBook |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01485nmm a2200421zc 4500</leader><controlfield tag="001">BV044074660</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">cr|uuu---uuuuu</controlfield><controlfield tag="008">170217s2001 |||| o||u| ||||||eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0787946672</subfield><subfield code="9">0-7879-4667-2</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-30-PAD)EBC120499</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(ZDB-89-EBL)EBL120499</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)704456391</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV044074660</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">21</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Griffin, Jill</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer winback</subfield><subfield code="b">how to recapture lost customers and keep them loyal</subfield><subfield code="c">Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1st ed</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">San Francisco</subfield><subfield code="b">Jossey-Bass</subfield><subfield code="c">c2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xxii, 314 p.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">c</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">cr</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Jossey-Bass business & management series</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (p. 291-301) and indexes</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer loyalty</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="8">1\p</subfield><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Lowenstein, Michael W.</subfield><subfield code="d">1942-</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="912" ind1=" " ind2=" "><subfield code="a">ZDB-30-PAD</subfield><subfield code="a">ZDB-30-PBE</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029481505</subfield></datafield><datafield tag="883" ind1="1" ind2=" "><subfield code="8">1\p</subfield><subfield code="a">cgwrk</subfield><subfield code="d">20201028</subfield><subfield code="q">DE-101</subfield><subfield code="u">https://d-nb.info/provenance/plan#cgwrk</subfield></datafield></record></collection> |
| id | DE-604.BV044074660 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:42:54Z |
| institution | BVB |
| isbn | 0787946672 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029481505 |
| oclc_num | 704456391 |
| open_access_boolean | |
| physical | xxii, 314 p. |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | Jossey-Bass business & management series |
| spelling | Griffin, Jill Verfasser aut Customer winback how to recapture lost customers and keep them loyal Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers 1st ed San Francisco Jossey-Bass c2001 xxii, 314 p. txt rdacontent c rdamedia cr rdacarrier Jossey-Bass business & management series Includes bibliographical references (p. 291-301) and indexes Customer loyalty Customer services Customer relations Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s 1\p DE-604 Lowenstein, Michael W. 1942- Sonstige oth 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Griffin, Jill Customer winback how to recapture lost customers and keep them loyal Customer loyalty Customer services Customer relations Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | Customer winback how to recapture lost customers and keep them loyal |
| title_auth | Customer winback how to recapture lost customers and keep them loyal |
| title_exact_search | Customer winback how to recapture lost customers and keep them loyal |
| title_full | Customer winback how to recapture lost customers and keep them loyal Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers |
| title_fullStr | Customer winback how to recapture lost customers and keep them loyal Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers |
| title_full_unstemmed | Customer winback how to recapture lost customers and keep them loyal Jill Griffin and Michael W. Lowenstein ; foreword by Don Peppers and Martha Rogers |
| title_short | Customer winback |
| title_sort | customer winback how to recapture lost customers and keep them loyal |
| title_sub | how to recapture lost customers and keep them loyal |
| topic | Customer loyalty Customer services Customer relations Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Customer loyalty Customer services Customer relations Kundenmanagement |
| work_keys_str_mv | AT griffinjill customerwinbackhowtorecapturelostcustomersandkeepthemloyal AT lowensteinmichaelw customerwinbackhowtorecapturelostcustomersandkeepthemloyal |