Shearer, C. (2005). Everyday excellence: Creating a better workplace through attitude, action, and appreciation. ASQ Quality Press.
Chicago-Zitierstil (17. Ausg.)Shearer, Clive. Everyday Excellence: Creating a Better Workplace Through Attitude, Action, and Appreciation. Milwaukee, Wisconsin: ASQ Quality Press, 2005.
MLA-Zitierstil (9. Ausg.)Shearer, Clive. Everyday Excellence: Creating a Better Workplace Through Attitude, Action, and Appreciation. ASQ Quality Press, 2005.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.