Wheatcroft, P. (2014). Service desk and incident manager: Careers in IT service management. BCS The Chartered Institute for IT.
Chicago-Zitierstil (17. Ausg.)Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. Wiltshire, England: BCS The Chartered Institute for IT, 2014.
MLA-Zitierstil (9. Ausg.)Wheatcroft, Peter. Service Desk and Incident Manager: Careers in IT Service Management. BCS The Chartered Institute for IT, 2014.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.