Freed, L. (2013). Innovating analytics: Word of mouth index--use the next generation of net promoter to increase sales and drive results. John Wiley & Sons, Inc.
Chicago-Zitierstil (17. Ausg.)Freed, Larry. Innovating Analytics: Word of Mouth Index--use the Next Generation of Net Promoter to Increase Sales and Drive Results. Hoboken, New Jersey: John Wiley & Sons, Inc, 2013.
MLA-Zitierstil (9. Ausg.)Freed, Larry. Innovating Analytics: Word of Mouth Index--use the Next Generation of Net Promoter to Increase Sales and Drive Results. John Wiley & Sons, Inc, 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.