Enhancing customer experience in the service industry: a global perspective
Gespeichert in:
Weitere Verfasser: | , |
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Format: | Elektronisch E-Book |
Sprache: | English |
Veröffentlicht: |
Newcastle upon Tyne, England
Cambridge Scholars Publishing
2015
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Schlagworte: | |
Beschreibung: | Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016) |
Beschreibung: | 1 online resource (283 pages) |
ISBN: | 9781443884969 9781443886192 |
Internformat
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650 | 4 | |a Customer services |x Management | |
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Datensatz im Suchindex
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any_adam_object | |
author2 | Altinay, Levent Poudel, Surya |
author2_role | edt edt |
author2_variant | l a la s p sp |
author_facet | Altinay, Levent Poudel, Surya |
building | Verbundindex |
bvnumber | BV044061331 |
collection | ZDB-30-PAD ZDB-30-PBE |
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dewey-full | 658.812 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.812 |
dewey-search | 658.812 |
dewey-sort | 3658.812 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Wirtschaftswissenschaften |
format | Electronic eBook |
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genre_facet | Fallstudiensammlung |
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illustrated | Not Illustrated |
indexdate | 2024-07-10T07:42:30Z |
institution | BVB |
isbn | 9781443884969 9781443886192 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029468176 |
oclc_num | 935298953 |
open_access_boolean | |
physical | 1 online resource (283 pages) |
psigel | ZDB-30-PAD ZDB-30-PBE |
publishDate | 2015 |
publishDateSearch | 2015 |
publishDateSort | 2015 |
publisher | Cambridge Scholars Publishing |
record_format | marc |
spelling | Enhancing customer experience in the service industry a global perspective edited by Levent Altinay and Surya Poudel Newcastle upon Tyne, England Cambridge Scholars Publishing 2015 © 2015 1 online resource (283 pages) txt rdacontent c rdamedia cr rdacarrier Description based on online resource; title from PDF title page (ebrary, viewed June 17, 2016) Customer services Management Service industries Customer services Service industries Case studies (DE-588)4522595-3 Fallstudiensammlung gnd-content Altinay, Levent edt Poudel, Surya edt Erscheint auch als Druck-Ausgabe Enhancing customer experience in the service industry : a global perspective |
spellingShingle | Enhancing customer experience in the service industry a global perspective Customer services Management Service industries Customer services Service industries Case studies |
subject_GND | (DE-588)4522595-3 |
title | Enhancing customer experience in the service industry a global perspective |
title_auth | Enhancing customer experience in the service industry a global perspective |
title_exact_search | Enhancing customer experience in the service industry a global perspective |
title_full | Enhancing customer experience in the service industry a global perspective edited by Levent Altinay and Surya Poudel |
title_fullStr | Enhancing customer experience in the service industry a global perspective edited by Levent Altinay and Surya Poudel |
title_full_unstemmed | Enhancing customer experience in the service industry a global perspective edited by Levent Altinay and Surya Poudel |
title_short | Enhancing customer experience in the service industry |
title_sort | enhancing customer experience in the service industry a global perspective |
title_sub | a global perspective |
topic | Customer services Management Service industries Customer services Service industries Case studies |
topic_facet | Customer services Management Service industries Customer services Service industries Case studies Fallstudiensammlung |
work_keys_str_mv | AT altinaylevent enhancingcustomerexperienceintheserviceindustryaglobalperspective AT poudelsurya enhancingcustomerexperienceintheserviceindustryaglobalperspective |