Hawkins Mitchell, V. (2013). The cost of emotions in the workplace: Bottom line value of emotional continuity management. Rothstein Associates.
Chicago-Zitierstil (17. Ausg.)Hawkins Mitchell, Vali. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Brookfield, CT: Rothstein Associates, 2013.
MLA-Zitierstil (9. Ausg.)Hawkins Mitchell, Vali. The Cost of Emotions in the Workplace: Bottom Line Value of Emotional Continuity Management. Rothstein Associates, 2013.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.