Cianfrani, C. A., & West, J. (2009). Cracking the case of ISO 9001:2008 for service: A simple guide to implementing quality management in service organizations (Second edition.). ASQ Quality Press.
Chicago Style (17th ed.) CitationCianfrani, Charles A., and Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2009.
MLA (9th ed.) CitationCianfrani, Charles A., and Jack West. Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management in Service Organizations. Second edition. ASQ Quality Press, 2009.
Warning: These citations may not always be 100% accurate.