Measuring customer satisfaction and loyalty: survey design, use, and statistical analysis methods
Saved in:
| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin
ASQ Quality Press
2008
|
| Edition: | Third edition |
| Subjects: | |
| Item Description: | Description based on print version record |
| Physical Description: | 1 online resource (311 pages) illustrations |
| ISBN: | 0873897439 9780873897433 |
Staff View
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| 100 | 1 | |a Hayes, Bob E. |d 1963- |4 aut | |
| 245 | 1 | 0 | |a Measuring customer satisfaction and loyalty |b survey design, use, and statistical analysis methods |c Bob E. Hayes |
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Record in the Search Index
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| author | Hayes, Bob E. 1963- |
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | Third edition |
| format | Electronic eBook |
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| id | DE-604.BV044053006 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:42:16Z |
| institution | BVB |
| isbn | 0873897439 9780873897433 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029459851 |
| oclc_num | 893682605 |
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| physical | 1 online resource (311 pages) illustrations |
| psigel | ZDB-30-PAD ZDB-30-PBE |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | ASQ Quality Press |
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| spelling | Hayes, Bob E. 1963- aut Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes Third edition Milwaukee, Wisconsin ASQ Quality Press 2008 1 online resource (311 pages) illustrations txt rdacontent c rdamedia cr rdacarrier Description based on print version record Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Umfrage (DE-588)4005227-8 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 s Umfrage (DE-588)4005227-8 s 1\p DE-604 Erscheint auch als Druck-Ausgabe Hayes, Bob E . Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Hayes, Bob E. 1963- Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit (DE-588)4129147-5 gnd Umfrage (DE-588)4005227-8 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4005227-8 |
| title | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods |
| title_auth | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods |
| title_exact_search | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods |
| title_full | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes |
| title_fullStr | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes |
| title_full_unstemmed | Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods Bob E. Hayes |
| title_short | Measuring customer satisfaction and loyalty |
| title_sort | measuring customer satisfaction and loyalty survey design use and statistical analysis methods |
| title_sub | survey design, use, and statistical analysis methods |
| topic | Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit (DE-588)4129147-5 gnd Umfrage (DE-588)4005227-8 gnd |
| topic_facet | Consumer satisfaction Statistical methods Questionnaires Verbraucherzufriedenheit Umfrage |
| work_keys_str_mv | AT hayesbobe measuringcustomersatisfactionandloyaltysurveydesignuseandstatisticalanalysismethods |