APA (7th ed.) Citation

Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (Third edition.). ASQ Quality Press.

Chicago Style (17th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2008.

MLA (9th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. ASQ Quality Press, 2008.