The relational lens understanding, measuring and managing stakeholder relationships - Ashcroft, John D. 1942- (Cambridge University Press, 2017)
Title from publisher's bibliographic system (viewed on 28 Nov 2016)
Introduction: the dark matter of organisations -- Why organisations should start thinking relationally -- Relational, social, individual, financial, environmental -- How to measure relationships -- Directness: high touch organisation -- Continuity: connection across time -- Multiplexity: context for breadth -- Parity: power, balance, fairness -- Commonality: overlap of purpose -- What relational proximity builds -- Relationships between stakeholders -- Managing, measuring, reporting, regulating -- Epilogue