Taylor, S. (2012). Model business letters, emails and other business documents (7th edition.). Pearson Education.
Chicago-Zitierstil (17. Ausg.)Taylor, Shirley. Model Business Letters, Emails and Other Business Documents. 7th edition. Harlow, England ; New York: Pearson Education, 2012.
MLA-Zitierstil (9. Ausg.)Taylor, Shirley. Model Business Letters, Emails and Other Business Documents. 7th edition. Pearson Education, 2012.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.