Organizations and unusual routines: a systems analysis of dysfunctional feedback processes
Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplis...
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| Hauptverfasser: | , |
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| Format: | Elektronisch E-Book |
| Sprache: | English |
| Veröffentlicht: |
Cambridge
Cambridge University Press
2010
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| Schlagworte: | |
| Online-Zugang: | BSB01 FUBA1 UBG01 URL des Erstveröffentlichers |
| Zusammenfassung: | Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance |
| Beschreibung: | Title from publisher's bibliographic system (viewed on 05 Oct 2015) |
| Beschreibung: | 1 Online-Ressource (xv, 383 Seiten) |
| ISBN: | 9780511779886 |
| DOI: | 10.1017/CBO9780511779886 |
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| 505 | 8 | |a Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines | |
| 520 | |a Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance | ||
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Datensatz im Suchindex
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| any_adam_object | |
| author | Rice, Ronald E. Cooper, Stephen D. 1950- |
| author_GND | (DE-588)170416593 (DE-588)140988009 |
| author_facet | Rice, Ronald E. Cooper, Stephen D. 1950- |
| author_role | aut aut |
| author_sort | Rice, Ronald E. |
| author_variant | r e r re rer s d c sd sdc |
| building | Verbundindex |
| bvnumber | BV043929367 |
| collection | ZDB-20-CBO |
| contents | Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines |
| ctrlnum | (ZDB-20-CBO)CR9780511779886 (OCoLC)779075584 (DE-599)BVBBV043929367 |
| dewey-full | 302.3/5 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 302 - Social interaction |
| dewey-raw | 302.3/5 |
| dewey-search | 302.3/5 |
| dewey-sort | 3302.3 15 |
| dewey-tens | 300 - Social sciences |
| discipline | Soziologie |
| doi_str_mv | 10.1017/CBO9780511779886 |
| format | Electronic eBook |
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| id | DE-604.BV043929367 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:38:53Z |
| institution | BVB |
| isbn | 9780511779886 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029338446 |
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| spelling | Rice, Ronald E. Verfasser (DE-588)170416593 aut Organizations and unusual routines a systems analysis of dysfunctional feedback processes Ronald E. Rice, Stephen D. Cooper Organizations & Unusual Routines Cambridge Cambridge University Press 2010 1 Online-Ressource (xv, 383 Seiten) txt rdacontent c rdamedia cr rdacarrier Title from publisher's bibliographic system (viewed on 05 Oct 2015) Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to accomplish normal activities by following standard organizational procedures and then becomes enmeshed in wasteful and even harmful subroutines while trying to resolve the initial problem. They are unusual because they are not intended or beneficial, and because they are generally pervasive but individually infrequent. They are routines because they become systematic as well as embedded in ordinary functions. Using a wide range of case studies and interdisciplinary research, this book provides researchers and practitioners with a new vocabulary for identifying, understanding, and dealing with this pervasive organizational phenomenon, in order to improve worker and customer satisfaction as well as organizational performance Organizational behavior Organizational change Organizational learning Systemanalyse (DE-588)4116673-5 gnd rswk-swf Organisationswandel (DE-588)4075693-2 gnd rswk-swf Routinearbeit (DE-588)4178561-7 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Organisation (DE-588)4043774-7 s Routinearbeit (DE-588)4178561-7 s DE-604 Organisationswandel (DE-588)4075693-2 s Systemanalyse (DE-588)4116673-5 s 1\p DE-604 Cooper, Stephen D. 1950- Verfasser (DE-588)140988009 aut Erscheint auch als Druck-Ausgabe 978-0-521-76864-1 (DE-604)BV036671786 Erscheint auch als Druck-Ausgabe 978-1-107-68314-3 https://doi.org/10.1017/CBO9780511779886 Verlag URL des Erstveröffentlichers Volltext 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Rice, Ronald E. Cooper, Stephen D. 1950- Organizations and unusual routines a systems analysis of dysfunctional feedback processes Crazy systems, Kafka circuits and unusual routines -- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems -- Getting personal: unusual routines at the customer service interface -- A multi-theoretical foundation for understanding unusual routines -- A detailed case study of unusual routines -- Summary and discussion of the case study results -- Individual and organizational challenges to feedback -- A multi-level and cross-disciplinary summary of concepts related to unusual routines -- Recommendations for resolving and mitigating unusual routines and related phenomena -- Summary and a tentative integrated model of unusual routines Organizational behavior Organizational change Organizational learning Systemanalyse (DE-588)4116673-5 gnd Organisationswandel (DE-588)4075693-2 gnd Routinearbeit (DE-588)4178561-7 gnd Organisation (DE-588)4043774-7 gnd |
| subject_GND | (DE-588)4116673-5 (DE-588)4075693-2 (DE-588)4178561-7 (DE-588)4043774-7 |
| title | Organizations and unusual routines a systems analysis of dysfunctional feedback processes |
| title_alt | Organizations & Unusual Routines |
| title_auth | Organizations and unusual routines a systems analysis of dysfunctional feedback processes |
| title_exact_search | Organizations and unusual routines a systems analysis of dysfunctional feedback processes |
| title_full | Organizations and unusual routines a systems analysis of dysfunctional feedback processes Ronald E. Rice, Stephen D. Cooper |
| title_fullStr | Organizations and unusual routines a systems analysis of dysfunctional feedback processes Ronald E. Rice, Stephen D. Cooper |
| title_full_unstemmed | Organizations and unusual routines a systems analysis of dysfunctional feedback processes Ronald E. Rice, Stephen D. Cooper |
| title_short | Organizations and unusual routines |
| title_sort | organizations and unusual routines a systems analysis of dysfunctional feedback processes |
| title_sub | a systems analysis of dysfunctional feedback processes |
| topic | Organizational behavior Organizational change Organizational learning Systemanalyse (DE-588)4116673-5 gnd Organisationswandel (DE-588)4075693-2 gnd Routinearbeit (DE-588)4178561-7 gnd Organisation (DE-588)4043774-7 gnd |
| topic_facet | Organizational behavior Organizational change Organizational learning Systemanalyse Organisationswandel Routinearbeit Organisation |
| url | https://doi.org/10.1017/CBO9780511779886 |
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