APA (7th ed.) Citation

Glenday, I. (2007). Breaking through to flow: Banish fire fighting and increase customer service (Version 1.1, January 2007.). Lean Enterprise Academy.

Chicago Style (17th ed.) Citation

Glenday, Ian. Breaking Through to Flow: Banish Fire Fighting and Increase Customer Service. Version 1.1, January 2007. Ross-on-Wye, UK: Lean Enterprise Academy, 2007.

MLA (9th ed.) Citation

Glenday, Ian. Breaking Through to Flow: Banish Fire Fighting and Increase Customer Service. Version 1.1, January 2007. Lean Enterprise Academy, 2007.