Sampson, S. E. (2015). Essentials of service design and innovation: Developing high-value service businesses with PCN analysis (Fourth edition.). Brigham Young University.
Chicago-Zitierstil (17. Ausg.)Sampson, Scott E. Essentials of Service Design and Innovation: Developing High-value Service Businesses with PCN Analysis. Fourth edition. Provo, Utah: Brigham Young University, 2015.
MLA-Zitierstil (9. Ausg.)Sampson, Scott E. Essentials of Service Design and Innovation: Developing High-value Service Businesses with PCN Analysis. Fourth edition. Brigham Young University, 2015.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.