SAP CRM Business Processes and Configuration - Agarwal, Chandrakant (Rheinwerk Publishing, 2015)
Auf Cover: "The complete resource for implementing SAP CRM for marketing, sales, and service. Set up product determination, campaign management, service functions, and more. Apply expert tips for maximizing your SAP CRM solution. Up to date for CRM 7.0, EHP 2 and 3"