APA (7th ed.) Citation

(2012). Crucial conversations: Tools for talking when stakes are high (2nd ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. New York: McGraw-Hill, 2012.

MLA (9th ed.) Citation

Crucial Conversations: Tools for Talking When Stakes Are High. 2nd ed. McGraw-Hill, 2012.