World business cultures a handbook - Tomalin, Barry (Thorogood Publishing Ltd, 2014)
Includes bibliographical references (page 385) and index
Acknowledgements; The authors; Introduction; Part One; Chapter 1 -- Culture is about perception; Trust is the key; Build trust with rapport and credibility; The TRUST triangle; Multinational corporations: one size fits all; Isn't it all about stereotypes?; When do you need culture?; Three ingredients of culture; What are their expectations?; How do they communicate?; How do they behave?; RADAR Five Alive; Don't forget the fun; Five things to remember; Chapter 2 -- What do they expect?; Where do our expectations come from?; Cultural fears; As for business, so for etiquette
Tool 1: RADAR ExpectationsChapter 3 -- Why international communication goes wrong -- and how to get it right; Communication networks; Communication flows; Communication styles; Tool 2: RADAR Communication Styles; Does language matter?; Using English; Chapter 4 -- How to make an international presentation; Attention spans; Shall we start?; How to get your message across -- the Three S structure; Five things to remember; Chapter 5 -- How to run international meetings; Timing; Punctuality is relative; Types of meetings; Who runs the meeting?; Attitude to agendas; Who sits where?
Who speaks, who keeps quiet?Dealing with interruptions; Meetings outcomes; Translators and interpreters; Simultaneous translation; Virtual meetings; Advice on video conference calls; How to manage a meeting; Chapter 6 -- How to negotiate internationally; The pitfalls of negotiation across cultures; Using interpreters; Status; Conclusion; Five things to remember; Chapter 7 -- What not to do and what not to say; Formality and informality; Gift-giving; Hospitality; Who pays?; Entertaining at home; A word about superstition; What not to say; Ice-breakers and ice-makers; Cultural fault lines
Chapter 9 -- International management stylesTool 4: RADAR Management Styles; Tool 6: The RADAR System; Five things to remember; Chapter 10 -- Going away and coming back; Relocation; Hardship posts; Security; Tom's tips; Culture shock; The honeymoon; How culture shock manifests; Coping strategies; Adaptation; Integration; Repatriation; What the HR director can do to help; What happens if it all goes wrong?; Conclusion; Five things to remember; Part Two; Market profiles; Tool 7: ECOLE; Arabian Gulf; Overview; Expectations; Communication; Networking; Organisation; Leadership; Etiquette