Human relations: the art and science of building effective relationships
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY
Pearson
[2017]
|
| Edition: | Second edition |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xvii, 324 Seiten Illustrationen 24 cm |
| ISBN: | 9780205909032 0205909035 |
Staff View
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| 245 | 1 | 0 | |a Human relations |b the art and science of building effective relationships |c Vivian McCann, Portland Community College |
| 250 | |a Second edition | ||
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Record in the Search Index
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|---|---|
| adam_text | Brief Contents
1 Foundations of Human Relations 1
2 The Self in Human Relations 28
3 How Personality Influences Human
Relations 57
4 Emotions, Stress, and Human
Relations 85
5 The Role of Perception in Human
Relations 117
6 Social Influence in Our Relations
With Others 145
7 Prejudice: Foundations, Causes,
Effects, and Remedies 169
8 Listening 194
9 Verbal and Nonverbal
Communication 218
10 Conflict and Conflict Resolution 242
11 Key Concepts in Intimate
Relationships 272
v
Contents
Preface x
1 Foundations of Human Relations 1
1.1: Why Study Human Relations? 2
1.2: What Is Context? 3
1.2.1: How Context Applies to Human Relations 4
1.2,2: Context Includes Culture 4
1.3: Psychology, Science, and Human Relations 5
1.4: Culture: A Unifying Theme 7
1.4.1: What Is Culture? 7
1.4.2: How Do We Define Values? 10
1.4.3: The Origins of Culture 11
1.5: Dimensions of Culture 13
1.5.1: Individualism-Collectivism 14
1.5.2: Power Distance 19
1.5.3: Uncertainty Avoidance 21
1.5.4: Masculinity-Femininity 23
1.5.5: Dimensions of Culture: Putting It All Together 25
Summary: Foundations of Human Relations 26
2 The Self in Human Relations 28
2.1: Self-Concept 29
2.1.1: Functions of Self-Concept 30
2.1.2: Culture and Self-Concept 31
2.1.3: Possible Selves 33
2.2: Self-Esteem 33
2.2.1: Functions of Self-Esteem 33
2.2.2: Development of Self-Esteem 35
2.2.3: What Self-Esteem Can and Cannot Do 35
2.2.4: Stability of Self-Esteem 36
2.2.5: Culture and Self-Esteem 36
2.3: Self-Efficacy 38
2.3.1: Benefits of Self-Efficacy 38
2.3.2: How Does Self-Efficacy Develop? 38
2.3.3: Culture and Self-Efficacy 38
2.4: Developing Self-Knowledge 39
2.4.1: Social Comparison 40
2.4.2: Discussing Observations and Ideas
with Others 42
2.4.3: The Johari Window 44
2.4.4: Mindfulness 45
2.5: How (and How Much) We Show Ourselves
toOthers 46
2.5.1: Self-Monitoring 47
2.5.2: Does Facebook Influence Our
Self-Presentation? 48
2.6: The Self Throughout Adulthood 49
2.6.1: Erikson s Theory 49
2.6.2: Levinson s Theory 51
2.6.3: Sheehy s Theory of Adult Development 51
2.6.4: Arnett s Emerging Adulthood 54
Summary: The Self in Human Relations 55
3 How Personality Influences Human
Relations 57
3.1: The Psychodynamic Perspective 58
3.1.1: The Power of the Unconscious 59
3.1.2: The Three Components of Personality 60
3.1.3: How the Components Work Together 61
3.1.4: Defense Mechanisms 62
3.1,5: Psychodynamic Forces in Obama s
Personality 64
3.2: The Behaviorist Perspective 65
3.2.1: Classical Conditioning 66
3.2.2: Operant Conditioning 69
3.2.3: Applying Behavioral Principles to Obama 71
3.3: Social Cognitive Theory 72
3.3.1: We Learn by Observing Others 72
3.3.2: Cognitive Processes Influence Our Responses 73
3.3.3: How Social Cognitive Theory May Have
Shaped Obama 74
3.4: The Humanist Perspective 75
3,4.1: Carl Rogers s Self Theory 75
3.4.2: Maslow s Need Hierarchy 76
3.4.3: Applying the Humanist Theory to Human
Relations 78
3.4.4: A Humanist Perspective on Barack Obama 79
3.5: The Trait Theories 79
3.5,1: The Big Five Theory 80
3.5.2: The Big Five Theory in Relationships 81
3.5.3: The Big Five, Sex, and Culture 81
3.5.4: Traits Across the Life Span 81
3.5.5: A Trait Perspective on Barack Obama 82
3.6: Personality Theories: The Big Picture 83
Summary: How Personality Influences Human Relations 83
4 Emotions, Stress, and Human
Relations 85
4.1: The Study of Emotion 86
4.1.1: How Thoughts Influence Feelings 87
4.1.2: Fantasies and Nightmares: Seven Irrational
Beliefs 89
4.1.3: Applying Irrational Beliefs to Sonja
and Mark 94
viii Contents
4.1.4: Disputing Irrational Beliefs: Recognize and
Replace 94
4.2: Some Basic Emotions and Their Effects on
Relationships 95
4.2.1: The Biology of Emotion: A Brief
Overview 95
4,2.2: Sadness 96
4.2.3: Anger 98
4.2.4: Happiness and Well-Being 101
4.2.5: Cultural Influences on Emotion 103
4.3: Emotional Intelligence 103
4.3.1: Self-Awareness 104
4.3.2: Ability to Regulate Emotions 104
4.3.3: Persistence 105
4.3.4: Empathy 106
4.3.5: Social Competencies 108
4.4: The Role of Stress in Human Relations 108
4.4.1: The Stress Response 109
4.4.2: Moderators of Stress 110
4.4.3: Coping Effectively With Stress 111
4.4.4: Positive Lifestyle Choices—A Two-for-One
Benefit 113
Summary: Emotions, Stress, and Human Relations 114
5 The Role of Perception in Human
Relations 117
5.1: Cognitive Biases That Influence Our Perception 118
5.1.1: The Primacy Effect 119
5.1.2: The Confirmation Bias: Seeing What We
Expect to See 121
5.1.3: False Consensus Bias 122
5.1.4: The Fundamental Attribution Error 124
5.1.5: Overcoming the Fundamental
Attribution Error 125
5.2: Biological and Cultural Influences on Perception 127
5.2.1: Biological Influences on Perception 127
5.2.2: Cultural Influences on Perception 130
5.2.3: Perception-Checking as a Remedy for
Misjudgments 134
5.3: The Influence of Perception on Memory 137
5.3.1: Memory Is Reconstructive 137
5.3.2: Encoding Memories 138
5.3.3: How Schemas Affect Memory 141
5.3.4: Perceptual Factors Influencing Retrieval and
Reconstruction 141
Summary: The Role of Perception in Human Relations 143
6 Social Influence in Our Relations
With Others 145:
6.1: Conformity 148
6.1.1: Motives for Conformity 148
6.1.2: Situational Conditions influencing
Conformity 150
6.2: Compliance 152
6.2.1: The Principle of Reciprocity 152
6.2.2: The Principle of Commitment 154
6.2.3: Social Proof 158
6.2.4: Liking 159
6.2.5: Authority 160
6.2.6: Scarcity 160
6.2.7: Culture and Compliance 161
6.3: Obedience 162
6.3.1: The Milgram Experiment 163
6.3.2: Interpreting Milgram s Findings 164
6.3.3: Situational Factors in Obedience 164
6.3.4: Gender and Culture in Obedience 165
6.4: Reflections on the Stanford Prison
Experiment 166
Summary: Social Influence in Our Relations With Others 168
7 Prejudice: Foundations, Causes,
Effects, and Remedies 169
7.1: The Foundations of Prejudice 170
7.1.1: The First Leg: Group Formation 171
7.1.2: The Second Leg: Ethnocentrism 173
7.1.3: The Third Leg: Stereotypes 176
7.1.4: The Foundations of Prejudice: A Final Word 183
7.2: Prejudice and Discrimination 183
7.2.1: Prejudice 184
7.2.2: Causes of Prejudice 185
7.2.3: Effects of Prejudice and Discrimination on
Self-Esteem and Health 187
7.2.4: Overcoming Prejudice 189
Summary: Prejudice: Foundations, Causes, Effects, and
Remedies 193
8 Listening 194
8.1: Relational Climate: Feeling Valued 195
8.1.1: Confirming and Disconfirming Climates 195
8.1.2: Levels of Confirmation 196
8.2: Basic Elements of Listening 199
8.2.1: Analyzing Your Listening Habits 201
8.3: Overcoming Common Barriers to Listening 201
8.3.1: Internal Barriers to Listening 202
8.3.2: External Barriers to Listening 204
8.3.3: Counterfeit Listening Styles 206
8.4: Authentic Listening Styles 208
8.4.1: Controversial Listening Styles 208
8.4.2: Helpful Listening Styles 209
8.5: Gender, Culture, and Listening Styles 214
8.5.1: Gender and Listening Styles 214
8.6: Tips for Successful Application of the Principles
of Listening 215
8.7: A Look Back at the Listening Styles of My
Grad School Professors 216
Summary: Listening 217
Contents ix
9 Verbal and Nonverbal
Communication 218
9.1: Language Must Be Clear 220
9.1.1: Relative Language 221
9.1.2: Static Language 222
9.2: Language Must Be Responsible 222
9.2.1: I-Language Versus You-Language 223
9.2.2: The Three Components of an Effective
I-Statement 223
9.2.3: Applying I-Statements 225
9.3: Language Must Be Culturally Sensitive 226
9.3.1: High- and Low-Context Cultures 226
9.3.2: Elaborate, Exacting, and Succinct
Communication Styles 229
9.3.3: Instrumental and Affective Communication 230
9.3.4: Gender and Communication 230
9.4: Language Must Be Congruent: The Importance of
Nonverbal Communication 234
9.4.1: Types of Nonverbal Communication 234
9.4.2: Culture and Nonverbal Communication 239
Summary: Verbal and Nonverbal Communication 240
10 Conflict and Conflict Resolution 242
10.1: Conflict: Myths, Misperceptions, and Facts 243
10.1.1: Myths About Conflict 244
10.1.2: Overcoming the Myths 245
10.2: Personal Conflict Styles: The Good, the Bad,
and the Ugly 246
10.2.1: The Dual-Concern Model (The Good and
the Bad) 247
10.2.2: Passive-Aggressive Behavior (the Ugly) 251
10.3: Personality and Cultural Influences
on Conflict Styles 253
10.3.1: Personality and Conflict Style 253
10.3.2: Culture and Conflict Style 254
10.3.3: Culture and Conflict Style: The Bottom Line 256
10.4: Reducing Defensiveness in Conflict Resolution 257
10.4.1: Reducing Defensiveness in Others 257
10.4.2: Reducing Our Own Defensiveness 261
10.5: Resolving Conflict: An Integrative Approach 266
10.5.1: Step One: Identify the Problem 266
10.5.2: Step Two: Set a Time and Place to Discuss
the Issue 267
10.5.3: Step Three: Exchange Viewpoints 267
10.5.4: Step Four: Brainstorm and Analyze Options 268
10.5.5: Step Five: Set a Time to Follow Up 269
10.6: Effective Conflict Resolution—Some Final Words 270
Summary: Conflict and Conflict Resolution 270
11 Key Concepts in Intimate
Relationships 272
11.1: What is Love? 273
11.1.1: Passionate Love and Companionate Love 273
11.1.2: Sternberg s Triangle Theory of Love 275
11.1.3: Lee s Love Styles 277
11.1.4: Cultural Differences in Love 278
11.2: Falling in Love: Attraction and Mate Selection 279
11.2.1: Proximity 280
11.2.2: Physical Attractiveness 280
11.2.3: Similarity 284
11.2.4: Attraction on the Internet 285
11.3: Making Relationships Work: Keys to Healthy
Long-Term Relationships 286
11.3.1: Realistic Expectations 286
11.3.2: Gottman s Seven Principles 288
Summary: Key Concepts in Intimate Relationships 295
Glossary 2 97
References 302
Credits 312
Name Index 315
Subject Index 320
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| indexdate | 2024-07-10T07:33:26Z |
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| language | English |
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| spelling | McCann, Vivian Verfasser (DE-588)1053038674 aut Human relations the art and science of building effective relationships Vivian McCann, Portland Community College Second edition New York, NY Pearson [2017] xvii, 324 Seiten Illustrationen 24 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Interpersonal relations Interpersonal communication Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd rswk-swf Interpersonale Kommunikation (DE-588)4129721-0 gnd rswk-swf Zwischenmenschliche Beziehung (DE-588)4079583-4 s Interpersonale Kommunikation (DE-588)4129721-0 s DE-604 Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029135125&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | McCann, Vivian Human relations the art and science of building effective relationships Interpersonal relations Interpersonal communication Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd |
| subject_GND | (DE-588)4079583-4 (DE-588)4129721-0 |
| title | Human relations the art and science of building effective relationships |
| title_auth | Human relations the art and science of building effective relationships |
| title_exact_search | Human relations the art and science of building effective relationships |
| title_full | Human relations the art and science of building effective relationships Vivian McCann, Portland Community College |
| title_fullStr | Human relations the art and science of building effective relationships Vivian McCann, Portland Community College |
| title_full_unstemmed | Human relations the art and science of building effective relationships Vivian McCann, Portland Community College |
| title_short | Human relations |
| title_sort | human relations the art and science of building effective relationships |
| title_sub | the art and science of building effective relationships |
| topic | Interpersonal relations Interpersonal communication Zwischenmenschliche Beziehung (DE-588)4079583-4 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd |
| topic_facet | Interpersonal relations Interpersonal communication Zwischenmenschliche Beziehung Interpersonale Kommunikation |
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