Customer experience for dummies:
You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Hoboken, NJ
John Wiley & Sons, Inc.
[2015]
|
| Schriftenreihe: | For dummies
|
| Schlagworte: | |
| Online-Zugang: | Contributor biographical information Publisher description Inhaltsverzeichnis |
| Zusammenfassung: | You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers |
| Beschreibung: | Includes bibliographical references (pages 321-325) and index |
| Beschreibung: | xiv, 342 Seiten Illustrationen, Diagramme 23 cm |
| ISBN: | 9781118725603 1118725603 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV043720460 | ||
| 003 | DE-604 | ||
| 005 | 00000000000000.0 | ||
| 007 | t | ||
| 008 | 160816s2015 xxua||| |||| 00||| eng d | ||
| 010 | |a 014937865 | ||
| 020 | |a 9781118725603 |9 978-1-118-72560-3 | ||
| 020 | |a 1118725603 |9 1-118-72560-3 | ||
| 035 | |a (OCoLC)957675594 | ||
| 035 | |a (DE-599)BVBBV043720460 | ||
| 040 | |a DE-604 |b ger |e rda | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c US | ||
| 049 | |a DE-573 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 23 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Barnes, Roy |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer experience for dummies |c by Roy Barnes and Bob Kelleher |
| 264 | 1 | |a Hoboken, NJ |b John Wiley & Sons, Inc. |c [2015] | |
| 264 | 4 | |c © 2015 | |
| 300 | |a xiv, 342 Seiten |b Illustrationen, Diagramme |c 23 cm | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a For dummies | |
| 500 | |a Includes bibliographical references (pages 321-325) and index | ||
| 520 | |a You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers | ||
| 650 | 7 | |a Relationship marketing |2 fast | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 4 | |a Customer services | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Relationship marketing | |
| 650 | 0 | 7 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundendienst |0 (DE-588)4135134-4 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Beziehungsmanagement |0 (DE-588)4326109-7 |D s |
| 689 | 0 | 1 | |a Kundendienst |0 (DE-588)4135134-4 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Kelleher, Bob |e Verfasser |4 aut | |
| 856 | 4 | |u http://www.loc.gov/catdir/enhancements/fy1513/2014937865-b.html |3 Contributor biographical information | |
| 856 | 4 | |u http://www.loc.gov/catdir/enhancements/fy1516/2014937865-d.html |3 Publisher description | |
| 856 | 4 | 2 | |m LoC Fremddatenuebernahme |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029132534&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-029132534 | ||
Datensatz im Suchindex
| _version_ | 1804176512247660544 |
|---|---|
| adam_text | CUSTOMER EXPERIENCE FOR DUMMIES
/ BARNES, ROY A. [AUTHOR.]
: 2015
TABLE OF CONTENTS / INHALTSVERZEICHNIS
INTRODUCTION
WHAT IS CUSTOMER EXPERIENCE?
CREATING AWESOME CUSTOMER EXPERIENCE
ESSENTIAL ENABLING ELEMENTS
MAKING IT STICK
THE PART OF TENS
DIESES SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| any_adam_object | 1 |
| author | Barnes, Roy Kelleher, Bob |
| author_facet | Barnes, Roy Kelleher, Bob |
| author_role | aut aut |
| author_sort | Barnes, Roy |
| author_variant | r b rb b k bk |
| building | Verbundindex |
| bvnumber | BV043720460 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)957675594 (DE-599)BVBBV043720460 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02391nam a2200553 c 4500</leader><controlfield tag="001">BV043720460</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">00000000000000.0</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">160816s2015 xxua||| |||| 00||| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">014937865</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">9781118725603</subfield><subfield code="9">978-1-118-72560-3</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1118725603</subfield><subfield code="9">1-118-72560-3</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)957675594</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV043720460</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rda</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-573</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">23</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Barnes, Roy</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Customer experience for dummies</subfield><subfield code="c">by Roy Barnes and Bob Kelleher</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Hoboken, NJ</subfield><subfield code="b">John Wiley & Sons, Inc.</subfield><subfield code="c">[2015]</subfield></datafield><datafield tag="264" ind1=" " ind2="4"><subfield code="c">© 2015</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">xiv, 342 Seiten</subfield><subfield code="b">Illustrationen, Diagramme</subfield><subfield code="c">23 cm</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">For dummies</subfield></datafield><datafield tag="500" ind1=" " ind2=" "><subfield code="a">Includes bibliographical references (pages 321-325) and index</subfield></datafield><datafield tag="520" ind1=" " ind2=" "><subfield code="a">You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Relationship marketing</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer relations</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Customer services</subfield><subfield code="2">fast</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer relations</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Relationship marketing</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundendienst</subfield><subfield code="0">(DE-588)4135134-4</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Kelleher, Bob</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="856" ind1="4" ind2=" "><subfield code="u">http://www.loc.gov/catdir/enhancements/fy1513/2014937865-b.html</subfield><subfield code="3">Contributor biographical information</subfield></datafield><datafield tag="856" ind1="4" ind2=" "><subfield code="u">http://www.loc.gov/catdir/enhancements/fy1516/2014937865-d.html</subfield><subfield code="3">Publisher description</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">LoC Fremddatenuebernahme</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029132534&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-029132534</subfield></datafield></record></collection> |
| id | DE-604.BV043720460 |
| illustrated | Illustrated |
| indexdate | 2024-07-10T07:33:21Z |
| institution | BVB |
| isbn | 9781118725603 1118725603 |
| language | English |
| lccn | 014937865 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029132534 |
| oclc_num | 957675594 |
| open_access_boolean | |
| owner | DE-573 |
| owner_facet | DE-573 |
| physical | xiv, 342 Seiten Illustrationen, Diagramme 23 cm |
| publishDate | 2015 |
| publishDateSearch | 2015 |
| publishDateSort | 2015 |
| publisher | John Wiley & Sons, Inc. |
| record_format | marc |
| series2 | For dummies |
| spelling | Barnes, Roy Verfasser aut Customer experience for dummies by Roy Barnes and Bob Kelleher Hoboken, NJ John Wiley & Sons, Inc. [2015] © 2015 xiv, 342 Seiten Illustrationen, Diagramme 23 cm txt rdacontent n rdamedia nc rdacarrier For dummies Includes bibliographical references (pages 321-325) and index You know that creating an engaging customer experience is essential to keep your company relevant and top of mind. Barnes and Kelleher offer practical, easy-to-implement solutions for incorporating customer engagement into your business plans to attract loyal, happy customers Relationship marketing fast Customer relations fast Customer services fast Customer services Customer relations Relationship marketing Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf Kundendienst (DE-588)4135134-4 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 s Kundendienst (DE-588)4135134-4 s DE-604 Kelleher, Bob Verfasser aut http://www.loc.gov/catdir/enhancements/fy1513/2014937865-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1516/2014937865-d.html Publisher description LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029132534&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Barnes, Roy Kelleher, Bob Customer experience for dummies Relationship marketing fast Customer relations fast Customer services fast Customer services Customer relations Relationship marketing Beziehungsmanagement (DE-588)4326109-7 gnd Kundendienst (DE-588)4135134-4 gnd |
| subject_GND | (DE-588)4326109-7 (DE-588)4135134-4 |
| title | Customer experience for dummies |
| title_auth | Customer experience for dummies |
| title_exact_search | Customer experience for dummies |
| title_full | Customer experience for dummies by Roy Barnes and Bob Kelleher |
| title_fullStr | Customer experience for dummies by Roy Barnes and Bob Kelleher |
| title_full_unstemmed | Customer experience for dummies by Roy Barnes and Bob Kelleher |
| title_short | Customer experience for dummies |
| title_sort | customer experience for dummies |
| topic | Relationship marketing fast Customer relations fast Customer services fast Customer services Customer relations Relationship marketing Beziehungsmanagement (DE-588)4326109-7 gnd Kundendienst (DE-588)4135134-4 gnd |
| topic_facet | Relationship marketing Customer relations Customer services Beziehungsmanagement Kundendienst |
| url | http://www.loc.gov/catdir/enhancements/fy1513/2014937865-b.html http://www.loc.gov/catdir/enhancements/fy1516/2014937865-d.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029132534&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT barnesroy customerexperiencefordummies AT kelleherbob customerexperiencefordummies |