Consumer law in New Zealand:
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| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Wellington
LexisNexis NZ Limited
2014
|
| Edition: | 2nd edition |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Revision of 2000 edition by Kate Tokeley. - Literaturangaben und Index |
| Physical Description: | xliv, 543 Seiten 24 cm |
| ISBN: | 9781927227978 1927227976 |
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MARC
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| 245 | 1 | 0 | |a Consumer law in New Zealand |c Kate Tokeley (editor), LLB (Hons), LLM (Well) |
| 250 | |a 2nd edition | ||
| 264 | 1 | |a Wellington |b LexisNexis NZ Limited |c 2014 | |
| 300 | |a xliv, 543 Seiten |c 24 cm | ||
| 336 | |b txt |2 rdacontent | ||
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| 500 | |a Revision of 2000 edition by Kate Tokeley. - Literaturangaben und Index | ||
| 650 | 4 | |a Recht | |
| 650 | 4 | |a Consumer protection |x Law and legislation |z New Zealand | |
| 700 | 1 | |a Tokeley, Kate |0 (DE-588)1081630191 |4 edt | |
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|---|---|
| adam_text | TABLE OF CONTENTS
FOREWORD
ACKNOWLEDGMENTS
ABOUT THE AUTHORS
TABLE OF CASES
TABLE OF STATUTES
CHAPTER 1 INTRODUCTION
KATE
1.1
1.2
1.3
1.4
1.5
TOKELEY
OVERVIEW
WHO IS A CONSUMER?
A BRIEF HISTORY OF LAWS THAT PROTECT CONSUMERS
1.3.1
1.3.2
1.3.3
COMMON LAW AND EQUITY
EARLY STATUTORY DEVELOPMENTS
STATUTORY DEVELOPMENTS SINCE 2000
RATIONALES FOR CONSUMER LAW
1.4.1
1.4.2
1.4.3
1.44
THE RATIONAL CONSUMER AND CLASSICAL CONTRACT
THEORY
UNEQUAL BARGAINING POWER AND ASYMMETRIES
OF INFORMATION
BEHAVIOURAL ECONOMICS AND PATERNALISM
EFFECTIVENESS AND UNINTENDED CONSEQUENCES
COMPENSATION FOR CONSUMERS WHO SUFFER A PERSONAL
INJURY
1.5.1
1.5.2
1.5.3
OVERVIEW
SCOPE OF THE STATUTORY BAR
DEFECTIVE PRODUCT CLAIMS RELATED TO A DEATH,
INJURY OR HEALTH PROBLEM THAT FALL OUTSIDE
THE BAR
V
XVII
XIX
XXI
XXXIII
1
1
2
5
6
8
10
18
19
21
24
28
32
32
34
35
CHAPTER 2 DEFECTIVE GOODS AND SERVICES 39
KATE TOKELEY
2.1 INTRODUCTION 39
2.2 PRODUCT SAFETY PROVISIONS UNDER THE FAIR TRADING
ACT 1986 41
2.2.1 OVERVIEW 41
VII
CONSUMER LAW IN NEW ZEALAND
2.2.2
2.2.3
2.2.4
2.2.5
2.2.6
PRODUCT SAFETY STANDARDS
PRODUCT SAFETY POLICY STATEMENTS
DECLARATION THAT GOODS ARE UNSAFE
NOTIFICATION OF VOLUNTARY PRODUCT
SAFETY RECALLS
REQUIREMENT THAT THE SUPPLIER TAKE ACTION
IN RESPECT OF AN UNSAFE PRODUCT
2.3 CONSUMER GUARANTEES ACT 1993: OVERVIEW
AND COVERAGE
2.3.1
2.3.2
2.3.3
2.3.4
INTRODUCTION
WHEN DOES THE CONSUMER GUARANTEES
ACT APPLY?
EXCEPTIONS UNDER SECTION 41
CONTRACTING OUT OF THE CONSUMER
GUARANTEES ACT
2.4 CONSUMER GUARANTEES ACT 1993: GUARANTEES IN
RESPECT OF GOODS
2.4.1
2.4.2
2.4.3
2.4.4
2.4.5
2.4.6
2.4.7
2.4.8
2.4.9
GUARANTEE AS TO TITLE
GUARANTEE AS TO DELIVERY
GUARANTEE AS TO ACCEPTABLE QUALITY
GUARANTEE THAT GOODS ARE FIT FOR PURPOSE
GUARANTEE THAT GOODS COMPLY WITH THEIR
DESCRIPTION
GUARANTEE THAT GOODS COMPLY WITH SAMPLE
GUARANTEE AS TO PRICE
GUARANTEE AS TO REPAIRS AND SPARE PARTS
EXPRESS GUARANTEES GIVEN BY THE MANUFACTURER
2.5 CONSUMER GUARANTEES ACT 1993: GUARANTEES IN
RESPECT OF SERVICES
2.5.1
2.5.2
2.5.3
2.5.4
GUARANTEE AS TO REASONABLE CARE AND SKILL
GUARANTEE AS TO FITNESS FOR PURPOSE
GUARANTEE AS TO TIME OF COMPLETION
GUARANTEE AS TO PRICE
2.6 CONSUMER GUARANTEES ACT 1993: REMEDIES
2.6.1
2.6.2
2.6.3
2.6.4
REMEDIES AGAINST SUPPLIERS OF GOODS
REMEDIES AGAINST MANUFACTURERS
REMEDIES AGAINST THE SUPPLIERS OF SERVICES
MEASURE OF DAMAGES AND REMOTENESS ISSUES
FOR CONSEQUENTIAL LOSS
42
43
43
44
45
46
46
50
64
66
72
72
74
74
84
86
88
88
89
89
90
90
92
94
95
95
96
108
112
119
VITI
TABLE OF CONTENTS
CHAPTER 3 CONSUMER INFORMATION
DEBRA WILSON
3.1
3.2
3.3
3.4
3.5
3.6
INTRODUCTION
FAIR TRADING ACT 1986
3.2.1
3.2.2
3.2.3
3.2.4
3.2.5
3.2.6
3.2.7
3.2.8
3.2.9
3.2.10
3.2.11
3.2.12
3.2.13
INTRODUCTION
DEFINITIONS
OVERVIEW OF RELEVANT SECTIONS
MISLEADING CONDUCT
EXAMPLES OF MISLEADING OR DECEPTIVE CONDUCT
UNSUBSTANTIATED REPRESENTATIONS
DISCLAIMERS AND CONTRACTING OUT
DEFENCES
JURISDICTION, ENFORCEMENT AND STANDING
PENALTIES
INFRINGEMENT NOTICES
REMEDIES OTHER THAN S 43
REMEDIES UNDER S 43
CONSUMER INFORMATION STANDARDS
CONTRACTUAL REMEDIES ACT 1979
3.4.1
3.4.2
3.4.3
3.4.4
3.4.5
3.4.6
3.4.7
INTRODUCTION
MISREPRESENTATION
INDUCEMENT
DAMAGES
CANCELLATION
CONTRACTING OUT
COMPARISON BETWEEN FAIR TRADING ACT AND
CONTRACTUAL REMEDIES ACT
THE ADVERTISING STANDARDS AUTHORITY AND THE
ADVERTISING STANDARDS COMPLAINTS BOARD
3.5.1
3.5.2
3.5.3
3.5.4
3.5.5
3.5.6
THE ADVERTISING CODE OF ETHICS
CODES OF PRACTICE
CONSUMER COMPLAINTS PROCEDURE
COMPETITOR COMPLAINTS PROCEDURE
AGREEMENT NOT TO PURSUE COMPLAINT IN
ANOTHER FORUM
EXAMPLES OF COMPLAINTS
TOBACCO ADVERTISING
3.6.1 THE CURRENT LAW
125
125
127
127
129
133
134
144
153
155
156
159
166
166
167
170
178
181
181
181
184
184
185
187
187
189
190
190
191
191
191
191
192
193
CONSUMER LAW IN NEW ZEALAND
3.6.2 PROPOSED LAW * PLAIN PACKAGING 196
3.6.3 THE AUSTRALIAN EXPERIENCE 197
3.7 LIQUOR ADVERTISING 200
3.8 MEDICINE AND NATURAL HEALTH 202
3.8.1 THE CURRENT LAW 202
3.8.2 PROPOSED CHANGES 204
3.9 FOOD LABELLING 205
3.9.1 THE CURRENT LAW 205
3.9.2 THE AUSTRALIA NEW ZEALAND FOOD AUTHORITY 206
CHAPTER 4 UNFAIR CONTRACT TERMS 207
ALEXANDRA SIMS
4*1 INTRODUCTION 207
4.2 WHO HAS STANDING TO CHALLENGE A TERM AND THE
TYPES OF CONTRACTS AND TERMS CAUGHT BY THE UCTL 211
4.2.1 COMMERCE COMMISSION ONLY HAS STANDING 211
4.2.2 CONTRACTS CAUGHT BY THE UCTL 212
4.2.3 TERMS THAT MAY NOT BE DECLARED TO BE UNFAIR
CONTRACT TERMS 214
4.3 TEST FOR DETERMINING WHETHER A TERM IS UNFAIR 218
4-3.1 INTRODUCTION 218
4*3.2 SIGNIFICANT IMBALANCE 218
4.3.3 NOT REASONABLY NECESSARY TO PROTECT
LEGITIMATE INTERESTS 220
4.3.4 DETRIMENT 221
4*4 CONSQUENCES OF FINDING A TERM TO BE AN UNFAIR
CONTRACT TERM 221
4*5 THE GREY LIST: LEGISLATIVE EXAMPLES OF UNFAIR
CONTRACT TERMS 222
4.5.1 AVOIDING OR LIMITING PERFORMANCE 222
4.5.2 TERMINATION 223
4.5.3 PENALISING FOR BREACH OR TERMINATION 223
4.5.4 VARIATION OF TERMS 225
4.5.5 RENEWING OR NOT RENEWING 226
4.5.6 VARYING THE UPFRONT PRICE WITHOUT THE RIGHT
OF THE OTHER PARTY TO TERMINATE THE CONTRACT 226
4.5.7 UNILATERAL VARIATION OF THE CHARACTERISTICS OF
THE GOODS OR SERVICES, OR INTEREST IN LAND 227
4.5.8 UNILATERALLY DETERMINING WHETHER CONTRACT
HAS BEEN BREACHED OR INTERPRETING ITS MEANING 228
4.6
4.7
4.8
TABLE OF CONTENTS
4.5.9 LIMITING VICARIOUS LIABILITY FOR AGENTS
4.5.10 ASSIGNMENT TO THE DETRIMENT OF THE OTHER
PARTY WITHOUT THAT OTHER PARTY S CONSENT
4-5.11 LIMITING ONE PARTY S RIGHT TO SUE ANOTHER
PARTY
4.5.12 LIMITING THE EVIDENCE ONE PARTY CAN ADDUCE
IN PROCEEDINGS
4.5.13 IMPOSING THE EVIDENTIAL BURDEN ON ONE PARTY
IN PROCEEDINGS
4.5.14 OTHER EXAMPLES
OTHER FACTORS THE COURT MUST TAKE INTO
ACCOUNT
4.6.1 TRANSPARENCY
4-6.2 CONTRACT AS A WHOLE
TERMS THAT ARE FAIR
CONCLUSION
CHAPTER 5 INDUSTRY-SPECIFIC REGULATION
ALEXANDRA SIMS
5.1
5.2
5.3
5.4
5.5
5.6
5.7
5.8
5.9
5.10
INTRODUCTION
ELECTRICITY AND GAS
TELECOMMUNICATIONS
NEW OR USED VEHICLES PURCHASED FROM
MOTOR VEHICLE TRADERS
FINANCIAL SERVICES PROVIDERS AND FINANCIAL
ADVISERS
5.5.1 INSURANCE AND SAVINGS OMBUDSMAN
5.5.2 FINANCIAL SERVICES COMPLAINTS LTD
5.5.3 FINANCIAL DISPUTE RESOLUTION SCHEME
5.5.4 BANKING OMBUDSMAN
PRIVACY
ACCIDENT COMPENSATION CORPORATION
HEALTH AND DISABILITIES SERVICES
RETIREMENT VILLAGES
TRADESPEOPLE
5.10.1 PLUMBERS, GASFITTERS AND DRAINLAYEIS,
AND ELECTRICIANS
5.10.2 BUILDING PRACTITIONERS
5.10.3 OTHER SCHEMES FOR PEOPLE IN THE BUILDING
INDUSTRY
228
229
229
231
232
232
234
234
235
236
238
241
241
249
252
255
256
257
259
261
262
264
266
267
269
271
271
273
276
XI
CONSUMER LAW IN NEW ZEALAND
5.11 LEAKY HOMES
5.12 REAL ESTATE AGENTS
5.13 RESIDENTIAL TENANCIES
5.14 SCHEMES FOR DEALING WITH PROFESSIONAL SERVICES
5.14-1 ACCOUNTANTS
5.14.2 LAWYERS
5.15 CONCLUSION
CHAPTER 6 CONSUMER CREDIT: TRANSACTION-SPECIFIC RULES,
COOLING-OFF PERIODS AND DISCLOSURE
BARRY ALLAN
6.1 INTRODUCTION
6.1.1 HISTORY
6.1.2 CREDIT CONTRACTS AND CONSUMER FINANCE
ACT 2003
6.1.3 OTHER LEGISLATION
6.2 THE CONSUMER CREDIT CONTRACT
6.2,1 CREDIT CONTRACTS
6.2.2 CONSUMER CREDIT CONTRACTS
6.2.3 EXCLUSIONS
6.2.4 COOLING OFF
6.3 CONSUMER LEASES
6.3.1 DEFINITION
6.3.2 EARLY TERMINATION
6.3.3 LENDER RESPONSIBILITIES
6.4 BUY-BACK TRANSACTIONS
6.4.1 THE PROBLEM
6.4.2 STATUTORY DEFINITION
6.4.3 LEGAL ADVICE
6.4.4 OTHER CONSEQUENCES
6.5 DISCLOSURE AND PUBLICITY REQUIREMENTS
6.5.1 INTRODUCTION
6.5.2 HOW TO DISCLOSE
6.5.3 INITIAL DISCLOSURE
6.5.4 CONTINUING DISCLOSURE
6.5.5 VARIATION DISCLOSURE
6.5.6 REQUEST DISCLOSURE
6.5.7 DISCLOSURE TO GUARANTORS
276
277
279
280
280
282
284
287
287
287
289
290
291
291
293
299
302
304
304
305
306
307
307
308
309
310
312
312
314
317
323
325
328
329
XII
6.5.8
6.5.9
TABLE OF CONTENTS
ASSIGNMENT DISCLOSURE
PUBLICATION REQUIREMENTS
CHAPTER 7 LENDER RESPONSIBILITIES
BARRY ALLAN
7.1
7.2
7.3
7.4
7.5
7.6
7.7
INTRODUCTION
RESPONSIBLE LENDER PRINCIPLES
7.2.1
7.2.2
7.2.3
7.2.4
GENERAL OBLIGATIONS ON LENDERS
LENDER RESPONSIBILITIES IN RESPECT
OF AGREEMENTS
LENDER RESPONSIBILITIES TO GUARANTORS
LENDER RESPONSIBILITIES IN RELATION TO
INSURANCE
INTEREST CONTROLS
7.3.1
7.3.2
CREDIT
7.4.1
7.4.2
7.4.3
CALCULATION AND CHARGING OF INTEREST
TIMING OF TRANSACTIONS
FEES
SERVICES PROVIDED OR REQUIRED BY THE CREDITOR
SERVICES PROVIDED BY THIRD PARTIES
CREDIT-RELATED INSURANCE, REPAYMENT WAIVERS
AND EXTENDED WARRANTIES
DEBTOR RIGHT TO EARLY REPAYMENT
7.5.1
7.5.2
PART PRE-PAYMENT
FULL PRE-PAYMENT
DEBTOR HARDSHIP
7.6.1
7.6.2
7.6.3
HARDSHIP
APPLICATION FOR RELIEF
CREDITOR S DUTIES
DEFAULT
7.7.1
7.7.2
7.7.3
7.7.4
7.7.5
7.7.6
DEFAULT FEES AND INTEREST
ENFORCEMENT
PRIOR TO REPOSSESSION
REPOSSESSION
POST-REPOSSESSION PROCEDURE
NON-COMPLIANCE WITH PROCEDURE
331
332
335
335
336
337
338
339
340
340
341
342
342
344
345
346
347
347
349
351
352
352
354
355
356
357
361
368
373
383
7.8 OPPRESSION 385
7.8.1 OPPRESSION DEFINED 387
7.8.2 REASONABLE STANDARDS OF COMMERCIAL PRACTICE 390
XIII
CONSUMER LAW IN NEW ZEALAND
CHAPTER 8
7.8.3 RELEVANT MATTERS 391
7.8.4 OPPRESSIVE EXERCISE OF RIGHTS * ENFORCEMENT 398
7.8.5 OPPRESSION MUST BE CAUSED BY CREDITOR 405
7.8.6 RELATED CONTRACTS AND ASSIGNMENTS 406
CONSUMER PROTECTION AND FINANCIAL PRODUCTS
GORDON WALKER AND ALMA PEKMEZOVIC
8.1
8.2
8.3
8.4
8.5
8.6
8.7
8.8
INTRODUCTION
BACKGROUND
8.2.1 NATIONAL INTEREST IN INVESTOR PROTECTION
8.2.2 THE INFORMATION ASYMMETRY PROBLEM
8.2.3 POLICY ISSUES
SECURITIES REGULATION
8.3.1 SECURITIES ACT 1978
8.3.2 SECURITIES MARKETS ACT 1988
FINANCIAL MARKETS LAW
8.4-1 INVESTMENT ADVISERS AND BROKERS
8.4.2 FINANCIAL SERVICE PROVIDERS (REGISTRATION
AND DISPUTE RESOLUTION) ACT 2008
8.4.3 FINANCIAL ADVISERS ACT 2008
FINANCIAL MARKETS CONDUCT ACT 2013
8.5.1 ALIGNMENT WITH AUSTRALIAN LAW
8.5.2 ALIGNMENT WITH G20 HIGH-LEVEL PRINCIPLES
ON FINANCIAL CONSUMER PROTECTION
8.5.3 KEY ASPECTS OF THE FINANCIAL MARKETS
CONDUCT ACT
INVESTOR PROTECTION * INSIGHTS FROM THE
UNITED STATES
ENFORCEMENT
CONCLUSION
409
409
412
412
413
414
415
415
419
420
421
426
431
445
446
447
448
454
458
460
CHAPTER 9 REGULATION OF PARTICULAR SELLING METHODS 463
DEBRA WILSON
9.1 INTRODUCTION 463
9.2 UNINVITED DIRECT SELLING 464
9-2.1 RATIONALE FOR CONSUMER PROTECTION 464
9.2.2 REFORM OF THE DOOR TO DOOR SALES ACT 464
9.23 THE NEW PROVISIONS: FORMS OF SELLING 465
9.2.4 CANCELLATION 466
XIV
TABLE OF CONTENTS
9.3
9.4
9.5
9.2.5
9.2.6
9.2.7
LAYBY
9.3.1
9.3.2
9.3.3
9.3.4
DISCLOSURE REQUIREMENTS
COOLING-OFF PERIOD
SELF-REGULATION
SALES
RATIONALE
REFORM
NEW PROVISIONS
WAYS IN WHICH THE RULES REDUCE THE RISK
UNSOLICITED GOODS AND SERVICES
9.4.1
9.4.2
9.4.3
UNFAIR
9.5.1
9.5.2
9.5.3
9.5.4
9.5.5
9.5.6
9.5.7
9.5.8
RATIONALE FOR PROTECTION
REFORM
OFFENCES
TRADE PRACTICES
OFFERING GIFTS OR PRIZES
BAIT ADVERTISING
REFERRAL SELLING
DEMANDING OR ACCEPTING PAYMENT WITHOUT
INTENDING TO SUPPLY AS ORDERED
MISLEADING REPRESENTATIONS ABOUT CERTAIN
BUSINESS ACTIVITIES
HARASSMENT OR COERCION
PYRAMID SCHEMES
IMPORTATION OF GOODS BEARING FALSE TRADE
DESCRIPTION
467
467
468
468
468
469
469
470
473
473
473
474
474
475
475
476
476
476
477
477
478
CHAPTER 10 E-COMMERCE 479
TRISH O SULUVAN
10.1 INTRODUCTION 479
10.1.1 GENERAL APPLICATION OF CONSUMER
LEGISLATION 480
10.1.2 NEW ZEALAND MODEL CODE FOR CONSUMER
PROTECTION IN ELECTRONIC COMMERCE 480
10.1.3 CONSUMER LAW REFORM 480
10.2 AN OVERVIEW OF THE DIFFICULTIES FACED BY
CONSUMERS WHO TRANSACT USING THE INTERNET 481
10.3 CONTRACT FORMATION 483
10.3.1 EMAIL COMMUNICATION AND THE POSTAL RULE 483
10.3.2 INTERACTIVE WEBSITES 484
.0.3,3 ONLINE AUCTIONS 486
CONSUMER LAW IN NEW ZEALAND
10.4 INCORPORATION OF TERMS 487
10.4.1 CLICK WRAP 488
10.4.2 BROWSE WRAP 490
10.5 PRIVACY AND SPAM CONTROL 491
10.5.1 PRIVACY ACT 1993 491
10.5.2 SPAM CONTROL 494
CHAPTER 11 ACCESS TO JUSTICE FOR CONSUMERS 495
JESSICA PALMER
11.1 INTRODUCTION 495
11.2 BARRIERS TO ACCESSING JUSTICE 496
11.3 WAYS TO IMPROVE ACCESS TO JUSTICE FOR CONSUMERS 499
11.3.1 EDUCATION 499
11.3.2 ADVISORY SERVICES 500
11.3.3 LEGAL AID 502
11.3.4 DISPUTES TRIBUNALS 504
11.3.5 INDUSTRY-SPECIFIC DISPUTE RESOLUTION PROCESSES 509
11.3.6 CONTINGENCY FEES 512
11.3.7 CLASS ACTIONS 515
11.3.8 PUBLIC ENFORCEMENT 522
INDEX 525
XVI
|
| any_adam_object | 1 |
| author2 | Tokeley, Kate |
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| edition | 2nd edition |
| format | Book |
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| id | DE-604.BV043693974 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-10T07:32:41Z |
| institution | BVB |
| isbn | 9781927227978 1927227976 |
| language | English |
| lccn | 015376495 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-029106576 |
| open_access_boolean | |
| owner | DE-M382 |
| owner_facet | DE-M382 |
| physical | xliv, 543 Seiten 24 cm |
| publishDate | 2014 |
| publishDateSearch | 2014 |
| publishDateSort | 2014 |
| publisher | LexisNexis NZ Limited |
| record_format | marc |
| spelling | Consumer law in New Zealand Kate Tokeley (editor), LLB (Hons), LLM (Well) 2nd edition Wellington LexisNexis NZ Limited 2014 xliv, 543 Seiten 24 cm txt rdacontent n rdamedia nc rdacarrier Revision of 2000 edition by Kate Tokeley. - Literaturangaben und Index Recht Consumer protection Law and legislation New Zealand Tokeley, Kate (DE-588)1081630191 edt Erscheint auch als Online-Ausgabe 978-1-927248-52-2 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029106576&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Consumer law in New Zealand Recht Consumer protection Law and legislation New Zealand |
| title | Consumer law in New Zealand |
| title_auth | Consumer law in New Zealand |
| title_exact_search | Consumer law in New Zealand |
| title_full | Consumer law in New Zealand Kate Tokeley (editor), LLB (Hons), LLM (Well) |
| title_fullStr | Consumer law in New Zealand Kate Tokeley (editor), LLB (Hons), LLM (Well) |
| title_full_unstemmed | Consumer law in New Zealand Kate Tokeley (editor), LLB (Hons), LLM (Well) |
| title_short | Consumer law in New Zealand |
| title_sort | consumer law in new zealand |
| topic | Recht Consumer protection Law and legislation New Zealand |
| topic_facet | Recht Consumer protection Law and legislation New Zealand |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029106576&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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