The joy of UX: user experience and interactive design for developers
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston ; Columbus ; Indianapolis ; New York ; San Francisco ; Amsterdam ; Cape Town ; Dubai ; London ; Madrid ; Milan ; Munich ; Paris ; Montreal ; Toronto ; Delhi ; Mexico City ; São Paulo ; Sidney ; Hong Kong ; Seoul ; Singapore ; Taipei ; Tokyo
Addison-Wesley
[2016]
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| Series: | Addison-Wesley usability and HCI series
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis Klappentext |
| Physical Description: | xiv, 220 Seiten Illustrationen |
| ISBN: | 013427671X 9780134276717 |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | Contents
Foreword xiii
About the Author xv
Introduction: UX Rules the Roost 1
Your Biggest Advantage 2
UX is Not Fonts and Colors 2
Fundamental Example 4
The Three Fundamental Corollaries 7
Example: Save Me? 8
Bake UX in from the Beginning 10
Why Developers Don t Consider UX 11
Our Projects Are Low-Level, So UX Doesn t Matter 11
Marketing Decides Our UX 11
We Have a UX Group That Does That Stuff 12
UX Is for the Beret-Heads 12
Where to Get the Skills 12
You Can Do This 13
This Book s Web Site 15
And Here We Go ... 15
1 Personas 17
Putting a Face on the User 18
Creating the Simplest Persona 18
Adding Detail 22
The Big Three Details 22
Business Interaction 23
Hardware and Software 23
Grokkability Items 24
Personality Cues 25
Personal Essay 25
Using Personas 27
Succeeding with Personas 28
viii
CONTENTS
2 What Do Users Want? (and Where, and When,
and Why?) 31
We re Not Programming Yet 32
But Users Don t Know What They Want! 32
Finding Users to Examine 34
Interviewing Users 35
Observing Users 37
Explaining It to the Geeks 39
Storytelling 41
Writing Stories 42
Interview and Story Example 43
Sketching and Prototyping 47
Prototyping: The Wrong Way to Start 48
Starting with a Good Sketch 49
Mockup Tool Example: Baisamiq 51
Showing Interaction through a Storyboard 61
Demonstrating through Live Action 64
Testing on Live Users 67
Testing Constantly, Testing Throughout 68
Why Isn t Testing Done? 69
Start Testing Early 72
What We Learn from UX Testing 72
Finding Test Users 73
Compensating Test Users 75
Test Area Design and Setup 75
Using a Moderator 76
Task Design and Description 77
Watching and Debriefing 78
User Testing Example 79
The Last Word in Usability Testing 87
CONTENTS
íx
5 Telemetry and Analytics 89
The Guessing Game Era 90
Telemetry as a Solution 91
Evolution of Telemetry 93
Permission and Privacy 96
Selecting a Telemetry Provider 98
What to Track 99
Telemetry Example 100
Suggestions for Telemetry Today 104
Getting Telemetry Wrong 105
6 Security and Privacy 107
Everything s a Trade-off 108
Users Are Human 108
What Users Really Care About 109
The Hassle Budget 110
Respect Your Users Hassle Budget 112
A Widespread, Real-Life, Hassle Budget Workaround 113
Case Study: Amazon.com 116
Securing Our Applications 121
Understand Our Users Hassle Budget 121
Start with Good Defaults 122
Decide, Don t Ask 124
Use Your Persona and Story Skills to Communicate 127
Strengthen Your Stories with Data 127
Cooperate with Other Security Layers 128
Read a Good Book 129
Bury the Hatchet 129
The Last Word on Security 129
7 MakingltJustWork 131
The Key to Everything 132
Start with Good Defaults 132
X
CONTENTS
Remember Everything That You Should 136
Speak Your Users Language 137
Don t Make Users Do Your Work 139
Don t Let Edge Cases Dictate the Mainstream 141
Don t Make the User Think 142
Don t Confirm 144
Do Undo 146
Non-Undoable Operations 148
Have the Correct Configurability 152
Lead the Witness 154
8 Case Study: Commuter Rail Mobile App 157
Pity the Poor Commuter 158
Current State of the Art 158
Step 1: Who? 162
Step 2: What (and When, and Where, and Why)? 166
Story 1 169
Story 2 169
Story 3 170
Story 4 170
Step 3: How? 170
Step 4: Try It Out 173
Step 5: Telemetry Plan 179
Step 6: Security and Privacy Plan 180
Step 7: Make It Just Work 181
Start with Good Defaults 181
Remember Everything That You Should 181
Speak Your Users Language 181
Don t Make Users Do Your Work 181
Don t Let Edge Cases Dictate the Mainstream 182
Don t Make the User Think 182
Don t Confirm 182
Do Undo 182
CONTENTS
xi
Have the Correct ConfigurabiIity 182
Lead the Witness 182
9 Case Study: Medical Patient Portal 183
A Good First Try 184
Current State of the Art 184
Step 1: Who? 193
Step 2: What (and When, and Where, and Why)? 196
Story 1 196
Story 2 197
Story 3 198
Step 3: How? 198
Step 4: Try It Out 202
A Quick Speculation: Health Coach Mobile App 206
Step 5: Telemetry Plan 207
Step 6: Security and Privacy Plan 209
Step 7: Make It Just Work 211
Start with Good Defaults 211
Remember Everything That You Should 211
Speak Your Users Language 211
Don t Make Users Do Your Work 211
Don t Let Edge Cases Dictate the Mainstream 212
Don t Make the User Think 212
Don t Confirm 212
Do Undo 212
Have the Correct Configurability 212
Lead the Witness 212
Index 213
For modem developers, UX expertise is indispensable: Without outstanding user experience, your software will fail.
Now, David Platt has written the first and only comprehensive developer’s guide to achieving a world-class user experience.
Quality user experience isn’t hard, but it does require developers to think in new ways. The Joy of UX shows you how, with
plenty of concrete examples. Firmly grounded in reality, this guide will help you optimize usability and engagement while also
coping with difficult technical, schedule, and budget constraints.
Platt’s technology-agnostic approach illuminates ail the principles, techniques, and best practices you need to build great user
experiences for the web, mobile devices, and desktop environments. He covers the entire process, from user personas and stories
through wireframes, layouts, and execution. He also addresses key issues—such as telemetry and security—that many other
UX guides ignore. You’ll find all the resources and artifacts you need: complete case studies, sample design documents,
testing plans, and more.
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DAVID PLATT teaches User Experience Engineering and Programming Microsoft .NET at Harvard Extension School and
at companies worldwide, through his own firm, Rolling Thunder Computing. He is the author of 11 other programming books,
including Why Software Sucks (Addison-Wesley, 2007) and Introducing Microsoft .NET, Third Edition (Microsoft Press, 2003).
Microsoft named him a Software Legend in 2002.
|
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| discipline | Informatik |
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| spelling | Platt, David S. Verfasser (DE-588)121339742 aut The joy of UX user experience and interactive design for developers David Platt Boston ; Columbus ; Indianapolis ; New York ; San Francisco ; Amsterdam ; Cape Town ; Dubai ; London ; Madrid ; Milan ; Munich ; Paris ; Montreal ; Toronto ; Delhi ; Mexico City ; São Paulo ; Sidney ; Hong Kong ; Seoul ; Singapore ; Taipei ; Tokyo Addison-Wesley [2016] © 2016 xiv, 220 Seiten Illustrationen txt rdacontent n rdamedia nc rdacarrier Addison-Wesley usability and HCI series Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd rswk-swf Benutzerfreundlichkeit (DE-588)4005541-3 gnd rswk-swf Mensch-Maschine-Kommunikation (DE-588)4125909-9 s Benutzerfreundlichkeit (DE-588)4005541-3 s DE-604 Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029073341&sequence=000003&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Regensburg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=029073341&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Klappentext |
| spellingShingle | Platt, David S. The joy of UX user experience and interactive design for developers Mensch-Maschine-Kommunikation (DE-588)4125909-9 gnd Benutzerfreundlichkeit (DE-588)4005541-3 gnd |
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| title | The joy of UX user experience and interactive design for developers |
| title_auth | The joy of UX user experience and interactive design for developers |
| title_exact_search | The joy of UX user experience and interactive design for developers |
| title_full | The joy of UX user experience and interactive design for developers David Platt |
| title_fullStr | The joy of UX user experience and interactive design for developers David Platt |
| title_full_unstemmed | The joy of UX user experience and interactive design for developers David Platt |
| title_short | The joy of UX |
| title_sort | the joy of ux user experience and interactive design for developers |
| title_sub | user experience and interactive design for developers |
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| topic_facet | Mensch-Maschine-Kommunikation Benutzerfreundlichkeit |
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