Lacity, M. C. (2015). Nine keys to world-class business process outsourcing. Bloomsbury.
Chicago-Zitierstil (17. Ausg.)Lacity, Mary Cecelia. Nine Keys to World-class Business Process Outsourcing. London: Bloomsbury, 2015.
MLA-Zitierstil (9. Ausg.)Lacity, Mary Cecelia. Nine Keys to World-class Business Process Outsourcing. Bloomsbury, 2015.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.