Introduction to health care management:
Gespeichert in:
| Weitere Verfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Burlington
Jones & Bartlett Learning
[2017]
|
| Ausgabe: | Third edition |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | xxviii, 676 Seiten Diagramme 24 cm |
| ISBN: | 9781284081015 |
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| 245 | 1 | 0 | |a Introduction to health care management |c edited by Sharon B. Buchbinder, Nancy H. Shanks |
| 250 | |a Third edition | ||
| 264 | 1 | |a Burlington |b Jones & Bartlett Learning |c [2017] | |
| 300 | |a xxviii, 676 Seiten |b Diagramme |c 24 cm | ||
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| 650 | 4 | |a Health services administration | |
| 650 | 4 | |a Health Services Administration | |
| 650 | 4 | |a Efficiency, Organizational | |
| 650 | 4 | |a Health Care Costs | |
| 650 | 4 | |a Leadership | |
| 650 | 4 | |a Organizational Case Studies | |
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Datensatz im Suchindex
| _version_ | 1804176233768943616 |
|---|---|
| adam_text | Titel: Introduction to health care management
Autor: Buchbinder, Sharon B
Jahr: 2017
Contents
FOREWORD.............................................xvii
PREFACE.................................................xix
ACKNOWLEDGMENTS....................................xxi
ABOUT THE EDITORS....................................xxiii
CONTRIBUTORS........................................xxv
CHAPTER 1 An Overview of Health Care Management....................1
Jon M. Thompson, Sharon B. Buchbinder, and Nancy H. Shanks
Introduction............................................1
The Need for Managers and Their Perspectives.................3
Management: Definition, Functions, and Competencies..........4
Management Positions: The Control in the Organizational
Heirarchy............................................6
Focus of Management: Self, Unit/Team, and Organization........9
Role of the Manager in Establishing and Maintaining
Organizational Culture.................................10
Role of the Manager in Talent Management...................11
Role of the Manager in Ensuring High Performance............12
Role of the Manager in Leadership Development and
Succession Planning...................................13
Role of the Manager in Innovation and Change Management.....16
Role of the Manager in Health Care Policy....................18
Research in Health Care Management.......................18
Chapter Summary......................................19
CHAPTER 2 Leadership...........................................23
Louis Rubino
Leadership vs. Management...............................23
vi Contents
History of Leadership in the U.S............................25
Contemporary Models...................................28
Leadership Styles.......................................31
Leadership Competencies.................................32
Leadership Protocols.....................................34
Governance............................................35
Barriers and Challenges..................................37
Ethical Responsibility....................................39
Important New Initiatives................................39
Leaders Looking to the Future.............................40
Special Research Issues.............
.......................43
Conclusion............................................43
CHAPTER 3 Management and Motivation.............................49
Nancy H. Shanks and Amy Dore
Introduction...........................................49
Motivation—The Concept................................50
History of Motivation....................................51
Theories of Motivation...................................51
A Bit More About Incentives and Rewards....................55
Why Motivation Matters.................................57
Motivated vs. Engaged—Are the Terms
the Same?...........................................58
Measuring Engagement..................................59
Misconceptions About Motivation and Employee
Satisfaction..........................................60
Motivational and Engagement Strategies.....................61
Motivating Across Generations.............................64
Managing Across Generations.............................65
Research Opportunities in Management
and Motivation...................................
Conclusion........................................71
Contents vii
CHAPTER 4 Organizational Behavior and Management Thinking..........77
Sheila K. McGinnis
Introduction...........................................78
The Field of Organizational Behavior........................79
Organizational Behavior s Contribution to Management.........79
Key Topics in Organizational Behavior.......................79
Organizational Behavior Issues
in Health Organizations................................80
Thinking: The Inner Game
of Organizational Behavior..............................81
The Four Key Features of Thinking.........................82
Mental Representation: The Infrastucture
of Thinking.........................................83
Processing Information: Fundamental
Thinking Habits......................................87
Decision Making, Problem Solving, and
Biased Thinking Habits................................91
Social Cognition and Socio-Emotional
Intelligence..........................................95
Research Opportunities in Organizational Behavior
and Management Thinking.............................99
Conclusion...........................................100
CHAPTER 5 Strategic Planning....................................107
Susan Casciani
Introduction..........................................107
Purpose and Importance of Strategic
Planning...........................................108
The Planning Process...................................108
SWOT Analysis.......................................109
Strategy Identification and Selection.......................116
Rollout and Implementation.............................118
Outcomes Monitoring and Control........................119
viii Contents
170
Strategy Execution.....................................
Strategic Planning and Execution: The Role of the
Health Care Manager.................................1^2
Opportunities for Research in Strategic Planning..............122
Conclusion...........................................
CHAPTER 6 Healthcare Marketing..................................
Nancy K. Sayre
17S
Introduction..........................................
What Is Marketing?....................................12h
A Brief History of Marketing in Health Care.................122
The Strategic Marketing Process...........................129
Understanding Marketing Management.....................132
Health Care Buyer Behavior..............................135
Marketing Mix........................................132
Marketing Plan........................................132
Ethics and Social Responsibility...........................139
Opportunities for Research in Health Care Marketing..........141
Conclusion...........................................141
CHAPTER 7 Quality Improvement Basics.............................145
Eric S. Williams, Grant T. Savage, and Patricia A. Patrician
Introduction..........................................145
Defining Quality in Health Care..........................146
Why Is Quality Important?........... ....................147
The Relevance of Health Information Technology
in Quality Improvement...............................149
Quality Improvement Comes (Back) to America..............150
Leaders of the Quality Movement..........................150
Baldrige Award Criteria: A Strategic Framework
for Quality Improvement..............................151
Common Elements of Quality Improvement.................153
Three Approaches to Quality Improvement..................155
Quality Improvement Tools..............................160
Contents ix
Opportunities for Research in Health Care Quality............164
Conclusion...........................................166
CHAPTER 8 Information Technology................................169
Nancy H. Shanks and Sharon B. Buchbinder
Introduction..........................................169
Information Systems Used by Managers.....................171
The Electronic Medical Record (EMR)......................173
The Challenges to Clinical System Adoption.................178
The Future of Health Care Information Technology...........183
The Impact of Information Technology on the
Health Care Manager.................................192
Opportunities for Research on Health Care Professionals........193
Conclusion...........................................194
CHAPTER 9 Financing Health Care and Health Insurance................203
Nancy H. Shanks
Introduction..........................................203
Introduction to Health Insurance..........................206
Brief History of Health Insurance..........................207
Characteristics of Health Insurance........................209
Private Health Insurance Coverage.........................212
The Evolution of Social Insurance.........................216
Major Players in the Social Insurance Arena................220
Statistics on Health Insurance Coverage and Costs.............232
Those Not Covered—The Uninsured.......................234
Opportunities for Research on Emerging Issues...............238
Conclusion...........................................239
CHAPTER 10 Managing Costs and Revenues...........................247
Kevin D. Zeiler
Introduction..........................................248
What Is Financial Management and
Why Is It Important?.................................248
x Contents
Tax Status of Health Care Organizations....................249
Financial Governance and Responsibility Structure............250
Managing Reimbursements from Third-Party Payers...........252
Coding in Health Care..................................2^
Controlling Costs and Cost Accounting.....................2^1
Setting Charges.......................................2^
Managing Working Capital...............................z
Managing Accounts Receivable............................2^2
Managing Materials and Inventory.........................2 ^
971
Managing Budgets.....................................z/
Opportunities for Research on Managing Costs
and Revenues.......................................22^
Conclusion...........................................22 ^
CHAPTER II Managing Health Care Professionals......................279
Sharon B. Buchbinder and Dale Buchbinder
Introduction..........................................279
Physicians............................................280
Registered Nurses......................................294
Licensed Practical Nurses/Licensed Vocational Nurses..........302
Nursing Assistants and Orderlies..........................302
Home Health Aides....................................304
Midlevel Practitioners...................................305
Allied Health Professionals...............................308
Opportunities for Research on Health Care Professionals........310
Conclusion...........................................310
CHAPTER 12 The Strategic Management of Human Resources.............321
Jon M. Thompson
Introduction..........................................321
Environmental Forces Affecting Human Resources
Management................ ........................323
Understanding Employees as Drivers of Organizational
Performance........................................326
Contents xi
Key Functions of Human Resources Management.............327
Workforce Planning/Recruitment..........................328
Employee Retention....................................337
Research in Human Resources Management.................354
Conclusion...........................................356
CHAPTER 13 Teamwork...........................................363
Sharon B. Buchbinder and Jon M. Thompson
Introduction..........................................363
What Is a Team?.......................................364
The Challenge of Teamwork in Health
Care Organizations...................................368
The Benefits of Effective Health Care Teams.................370
The Costs of Teamwork.................................374
Electronic Tools and Remote and
Virtual Teams.......................................375
Face to Face Versus Virtual Teams..........................376
Real-World Problems and Teamwork.......................379
Who s on the Team?....................................380
Emotions and Teamwork................................383
Team Communication..................................384
Methods of Managing Teams of Health Care
Professionals........................................387
Opportunities for Research on Emerging Issues...............389
Conclusion...........................................390
CHAPTER 14 Addressing Health Disparities: Cultural
Proficiency..........................................397
Nancy K. Sayre
Introduction..........................................397
Changing U.S. Demographics and Patient
Populations.........................................402
Addressing Health Disparities by Fostering Cultural
Competence in Health Care Organizations.................403
xii Contents
Best Practices.........................................406
Addressing Health Disparities by Enhancing
Public Policy........................................413
Opportunities for Research on Health Disparities
and Cultural Proficiency...............................414
Conclusion...........................................415
CHAPTER 15 Ethics and Law.......................................421
Kevin D. Zeiler
Introduction..........................................421
Legal Concepts........................................423
Tort Law.............................................427
Malpractice...........................................428
Contract Law.........................................429
Ethical Concepts.......................................430
Patient and Provider Rights and Responsibilities..............432
Legal/Ethical Concerns in Managed Care....................435
Biomedical Concerns...................................435
Beginning- and End-of-Life Care..........................436
Opportunities for Research in Health Care Ethics
and Law...........................................437
Conclusion...........................................438
CHAPTER 16 Fraud and Abuse......................................441
Kevin D. Zeiler
Introduction..........................................441
What Is Fraud and Abuse?...............................442
History............................................................................443
The Social Security Act and the Criminal-Disclosure
Provision..................................... 445
The Emergency Medical Treatment and
Active Labor Act........................................................446
Antitrust Issues..............................................................447
Physician Self-Referral/Anti-Kickback/Safe Harbor Laws........448
Contents xiii
Management Responsibility for Compliance
and Internal Controls.................................452
Corporate Compliance Programs..........................452
Opportunities for Research in Fraud and Abuse...............454
Conclusion...........................................455
CHAPTER 17 Special Topics and Emerging Issues in Health
Care Management.....................................459
Sharon B. Buchbinder and Nancy H. Shanks
Introduction..........................................459
Re-Emerging Outbreaks, Vaccine Preventable Diseases,
and Deaths.........................................460
Bioterrorism in Health Care Settings.......................465
Human Trafficking.....................................466
Violence in Health Care Settings..........................471
Medical Tourism......................................476
Consumer-Directed Health Care..........................482
Opportunities for Research on
Emerging Issues.....................................488
CHAPTER 18 Health Care Management Case Studies and Guidelines........499
Sharon B. Buchbinder, Donna M. Cox, and
Susan Casciani
Introduction..........................................499
Case Study Analysis....................................500
Case Study Write-Up...................................502
Team Structure and Process for Completion..................504
CASE STUDIES*..................................................507
Metro Renal—Case for Chapters 12 and 2...................507
United Physician Group—Case for Chapters 5,9,
11, and 15.........................................509
Piecework—Case for Chapters 9 and 10.....................512
Building a Better MIS-Trap—Case for Chapter 8..............514
xiv Contents
Death by Measles—Case for Chapters 17, 11, and 15..........516
Full Moon or Bad Planning?—Case for Chapters 17, 11,
and 15............................................517
How Do We Handle a Girl Like Maria?—Case for
Chapters 17 and 4...................................519
The Condescending Dental Hygienist—Case for
Chapters 7, 12, 15, and 4..............................521
The Easy Software Upgrade at Delmar Ortho—Case
for Chapters 8 and 13.................................523
The Brawler—Case for Chapters 11, 12, and 17..............526
I Love You... Forever—Case for Chapters 17, 12,
and 11............................................527
Managing Health Care Professionals—Mini-Case Studies
for Chapter 11......................................529
Problems with the Pre-Admission Call Center—Case
for Chapters 13 and 10................................531
Such a Nice Young Man—Case for Chapters 17, 11,
and 12............................................533
Sundowner or Victim?—Case for Chapters 15 and 17..........535
Last Chance Hospital—Case for Chapters 5 and 6.............536
The Magic Is Gone—Case for Chapters 3, 12, and 13..........538
Set Up for Failure?—Case for Chapter 3.....................540
Sustaining an Academic Food Science and Nutrition
Center Through Management Improvement—Case
for Chapters 2 and 12.................................542
Giving Feedback—Empathy or Attributions?—Case
for Chapter 4.......................................556
Socio-Emotional Intelligence Exercise: Understanding
and Anticipating Major Change—Case for Chapter 4........558
Madison Community Hospital Addresses Infection
Prevention—Case for Chapters 7 and 13..................560
Trouble with the Pharmacy—Case for Chapter 7..............563
Emotional Intelligence in Labor and Delivery—Case for
Chapters 2, 12, and 13................................568
Contents xv
Communication of Patient Information During Transitions
in Care—Case for Chapters 7 and 12.....................570
Multidrug-Resistant Organism (MDRO) in a Transitional
Care Unit—Case for Chapters 7 and 12...................572
Are We Culturally Aware or Not?—Case for
Chapters 14 and 5...................................574
Patients Like Social Media—Case for Chapters 6 and 5.......576
Where Do You Live? Health Disparities Across the
United States—Case for Chapter 14......................578
My Parents Are Turning 65 and Need Help Signing Up
for Medicare—Case for Chapter 9.......................580
Newby Health Systems Needs Health Insurance—Case
for Chapter 9.......................................582
To Partner or Not to Partner with a Retail Company—Case
for Chapters 17, 5, and 6..............................584
Wellness Tourism: An Option for Your Organization?—Case
for Chapters 17 and 5.................................586
Conflict in the Capital Budgeting Process at University
Medical Center: Let s All Just Get Along—Case for
Chapter 10.........................................588
The New Toy at City Medical Center—Case
for Chapters 11 and 13................................593
Recruitment Challenge for the Middle Manager—Case
for Chapters 2 and 12.................................595
I Want to Be a Medical Coder—Case for Chapter 10...........596
Managing Costs and Revenues at Feel Better Pharmacy—Case
for Chapter 10......................................598
Who You Gonna Call?—Case for Chapter 16.................601
You Will Do What You Are Told—Case for Chapter 15.........603
GLOSSARY..............................................605
INDEX..................................................649
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| spelling | Introduction to health care management edited by Sharon B. Buchbinder, Nancy H. Shanks Third edition Burlington Jones & Bartlett Learning [2017] xxviii, 676 Seiten Diagramme 24 cm txt rdacontent n rdamedia nc rdacarrier Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies Buchbinder, Sharon B. edt Shanks, Nancy H. (DE-588)1038391156 edt HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=028977800&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Introduction to health care management Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies |
| title | Introduction to health care management |
| title_auth | Introduction to health care management |
| title_exact_search | Introduction to health care management |
| title_full | Introduction to health care management edited by Sharon B. Buchbinder, Nancy H. Shanks |
| title_fullStr | Introduction to health care management edited by Sharon B. Buchbinder, Nancy H. Shanks |
| title_full_unstemmed | Introduction to health care management edited by Sharon B. Buchbinder, Nancy H. Shanks |
| title_short | Introduction to health care management |
| title_sort | introduction to health care management |
| topic | Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies |
| topic_facet | Führung Health services administration Health Services Administration Efficiency, Organizational Health Care Costs Leadership Organizational Case Studies |
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